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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
 Latest Articles
Can A Paid Break Become Unpaid?
Acme Corporation's longstanding policy is to give non-exempt employees two 10-minute rest breaks each workday; it treats these breaks as paid worktime
Customer Service Tips When People are Stressed.
Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others
The Value of a Strong Brand: Show Business Lessons for Hoteliers.
Every hotel – from international chain hotels like Hilton, Marriott, or Mandarin Oriental to small Good Night Inns in the middle of some small towns – aims at building a strong brand
Top 5 Biggest Hotels in London.
As one of the world’s most popular travel destinations, and of course the host of the upcoming 2012 Olympic Games, demand for hotel rooms in London is high
Rolling Out the Red Carpet for Chinese Tourists.
With the US lodging industry still feeling the effects of the recession, the country is missing out on a significant opportunity to increase jobs and GDP through international tourism, specifically, Chinese outbound tourism
Getting Your Team on Board for Their Performance Reviews.
One to ones should be a two way discussion, Ask open questions to get their ideas on performance and how to move forward
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