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| Human Resources & Training Library (Click title to read article)|
The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Does Your Company Need a Hospitality Recruiter?Human resources managers already know the challenges faced when trying to find the top talent in the hotel industry and when advertising locally, those challenges increase tenfold simply because you are working with a very limited pool of c... Organisational Culture Critical to SuccessDuring last month's 10th Edition of the Ecole Hoteliere De Lausanne's (EHL) Young Hoteliers Summit, panels and sessions focused on the multifaceted aspect of hospitality and its growing complexity Leadership Sets the Tone of the CultureOne of our Shepard Letter subscribers, who asked to remain anonymous, recently shared a story worth telling: To protect him from the backlash he’s concerned about, we’ll change his name to 'protect the innocent,' as the saying g... Gonna Have To Face It We’re Addicted to: Everything?! Digital Addictions In The WorkplaceCell phones, video games, YouTube, TV, iPads, Kindles, online gaming, Netflix, Hulu, Amazon Prime, Stream, click, stream, repeat and as the years go on, so too does the list of things to which people become addicted The 'Hospitality X-Factor', Foundation Of Long-Term SuccessNoted hospitality thought leaders and corporate governance/ performance management experts Kefgen and 'Dr Jim' share common management challenges while providing time-tested, field-tested or just simple 'quick-fix' ideas to keep professiona... Flexing Hotel Labor TodayIt’s easy to say, 'flex down your labor costs' when revenues drop, but is it easy to do?: In a market of uncertainty and seasonal fluctuations, managing hotel property expenses is a challenging job that remains on the forefront of the... Making Your Hotel More Attractive to the Best Hotel ManagersGiven how much a subpar employee can cost a business (upwards of 10 times as much as hiring a recruiter), hospitality and hotel businesses need to know how to attract the best talent in the industry and how to keep from settling for candida... The Cost of 'Bad Hires' in the Hospitality IndustryDo you wonder how much your next bad hire will cost your business—thousands, tens of thousands, or even millions? What’s your plan for fighting bad hires and turnover in your hotel? Out of every industry, the hospitality industr... Wired For Sound: The Ins and Outs of Workplace RecordingsConsider the all-too-real scenario of meeting with your employee for a disciplinary discussion: At the start of the meeting, he innocently puts his phone face down on the table and unbeknownst to you, however, anticipating the meeting may r... Your Hotel’s Next Hire: Is Experience a Good Thing?For hoteliers, the search for new talent often revolves around familiar haunts, from TAFE and university departments, to the ubiquitous recruiter and it makes sense that a graduate from Edith Cowan with a Bachelor of Commerce in Hotel Manag... Do’s and Don’ts of Interview QuestionsThere are certain things you can and cannot ask during a job interview, regardless if you are fresh out of college or a seasoned veteran, some questions are important to have answered but sitting in front of your potential GM or department ... Workplace Law Predictions For 2019The past year has seen quite a few changes in labor and employment law, but with the New Year having just rung in, it’s time to look forward rather than backward Handling Complaints Against Your Hotel StaffComplaints are just a part of the hotel business: There are going to be honest mistakes, misperceptions, and customers that are simply looking for a little something for nothing Did I Make a Bad Hire?The hiring process can take considerable time and money, which makes making a bad hire all the worse, but rest assured, though, you are not alone: Harvard Business Review estimates less than 20 percent of all hires are actually considered '... Hotel Training Tips: Train, Train, and Train Some MoreThere are so many catchphrases out there in 'tips' articles, it can have your head spinning by the time you get done reading them all; One of my favorites is don’t manage, communicate, which is complete nonsense, communicating is part... Would You Like Fries And A Political Opinion With That?Regulating employee buttons, pins, and insignia in the workplace: Burgers and buttons are making headlines again and employees at Burgerville—a fast-food restaurant chain in the Pacific Northwest—recently took to wearing buttons... Why Green Workplace Design Creates a Feel-Good FactorFor environmentally minded companies, good interior design is an intrinsic part of a greener office: In the Los Angeles offices of Cuningham Group architecture firm, natural daylight streams in through four skylights and floor-to-ceiling gl...