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 Human Resources & Training Library  (Click title to read article)

The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.

4 Tips to Attract & Retain Gen Z Employees
The hospitality industry is no stranger to evolution, and after surviving the chaos of the COVID pandemic and the aftermath, hoteliers are much more adept at pivoting as new trends and developments push the hospitality industry in new direc...
What Fee Do You Pay Recruitment Firms?
Your third-party recruitment agency and executive search firm calculate their service fee as a percentage of the successful candidate’s first year’s annual income
Should Your Company Give Employees the Right to Disconnect?
It’s 7:30 PM on a Thursday night and you check your phone after finishing dinner – and you see a business emergency starting to brew
FP’s Interactive Union Organizing Activity Map Reveals 4 Key Trends
While you may think labor unions only impact large corporations or specific industries, FP’s new Union Organizing Activity Map actually shows that smaller businesses are more likely to confront an organizing drive
Hospitality at a Crossroads: Is a Remote Work Model Essential to Retain Talent?
At one time, the concept of remote work simply didn’t fit into the hospitality paradigm; after all, the very idea of hospitality required a physical presence to facilitate the customer experience
The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024
As the HSMAI Foundation releases our 2024 State of Talent Report, it’s heartening to witness our sector not just bouncing back but thriving
Celebrating 20 Years of Writing Training Articles for 4Hoteliers: What’s Old Is New Again!
On March 16, 2004 I submitted my first hotel training article to 4Hoteliers and have continued to contribute monthly for the 20 years now
Can You Lay Off Remote Workers First?
Here’s the scenario: You were just told that your company needs to reduce its workforce by 10%, and it’s your job to put together an action plan for this grim assignment, but there’s a catch
Absurd and Stupid Interview Questions Never to Use
If you were a doughnut, what kind would you be? Are you a nerd? Can you count to 50? I couldn’t stop laughing when I recently read the list of naive and brainless interview questions that are used by insane HR departments around the w...
Food for Thought: What is the Best Approach for Handling Labor Shortages in Hospitality?
Courtesy of Alan Young, a very interesting survey by Deloitte on how hoteliers are handling labor shortages
Is Hybrid Really Working?
The concept of work and the workplace have undergone a remarkable transformation since 2020 and businesses across the globe are grappling with a pivotal question: is hybrid really working?
The New Ways Companies are Investing in Employee Wellbeing
Companies are launching a growing range of initiatives to show employees they care about their health and wellbeing
Navigating Today’s Persistent Labor Shortages in Hospitality
How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever
'Watch Me Get Fired' Videos: Tips for Employers to Navigate New Trend
A scroll through social media will quickly reveal that we’re in a new workplace era where the stigma attached to being fired or laid off is waning and many people are seeking solidarity online
How to Incorporate Accessibility into Your Diversity, Equity, and Inclusion Plan
If you work in the DEI space, then you’re likely familiar with recent efforts to add 'accessibility' to diversity, equity, and inclusion programs
Reasons Why Slow Hiring Process Kills All Deals
She told me she had pulled out of the hiring process for a CEO position with a multi-national company
Workplace Law Forecast 2024
In the pages that follow, you are going to see the full range of knowledge that our attorneys have when detailing the most significant events that happened in the world of workplace law over the past year
Labor Board Highlights Priorities for the New Year: 5 Key Takeaways for Employers
Many employers had trouble keeping up with the dizzying pace of new directives from the National Labor Relations Board (NLRB) in 2023
The Business Case for Workplace Culture
The corporate landscape is an ever-evolving space; whether formulating new business strategies or navigating through changing market dynamics and competition, countless variables shape and reshape an enterprise daily
The Die Hard Survival Guide To This Year’s Office Holiday Party
While you can debate all you want about whether 1988’s Die Hard is a Christmas movie (it is – don’t fight us on this point), you can’t disagree with the fact that the movie depicts one of the all-time most memorable ...
From Silos to Synergy: Getting Commercial Teams on the Same Page
Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together, but that’s impossible when each department is still operating independently
How To Train Your Staff To Meet Luxury Service Standards Without Sounding Scripted And Insincere
Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, s...
LOL! Naive? Hiring Companies Think Recruiters Work Harder When Competing on a Job Search
Totally not true, as recruitment firms do not work harder if competing with another recruitment company, on the contrary
The Tourism Industry – Does It Have a Moral Duty?
In its efforts to obtain qualified personnel and newcomers the tourism industry has come up with new ideas
7 Steps to Upskill Your Workforce for the AI Era
How prepared is your workforce for the ongoing AI revolution? It’s not about replacing humans with robots – it’s about reshaping the roles of your employees
Attracting and Retaining Talent in Turbulent Times
Exclusive Feature: Fostering human-centric cultures in the era of disengagement
Missionize Your Mission Statement
For decades now, it has been fashionable for companies from all industries to craft a mission statement to not only summarize its purpose, but also to give work more purpose
Tips to Avoid Hostile Workplace Allegations
Singer-songwriter Lizzo was all over the headlines last week — but not for one of her latest hit songs, instead, the Grammy-award-winning entertainer was sued by three former dancers asserting various claims, including hostile work en...
Is the Workforce Ready for Reinvention?
Asia Pacific is known as an economic powerhouse, home to both advanced and rapidly emerging economies, its growth rate has seen the region play a pivotal role in shaping the global economy
This New Integration Signals the Next Phase of Hotel Labor Controls
In speaking with hotel owners and management company executives, staffing and labor costs are perennially two of the top concerns
This Is Why You Need Great Tech-Enabled Hotel Employee Experiences
Since well before the pandemic, hotels have been in the midst of an ‘operations revolution’, largely by deploying better and better technology to automate mundane tasks so that teams can be more guest-facing and deliver more per...
Weighing the Pros and Cons of Monitoring Remote Workers: 5 Tips for Employers
Remote and hybrid work arrangements continue to reshape the way employers approach performance management, and many organizations are turning to technology to help supervise offsite workers
Do the Over 50s Hold the Key to Hospitality Recruitment
In today's rapidly changing job market, the topic of diversity and inclusion has gained significant attention
Stop Being Rude and Silly When Interviewing Candidates
Examples of questions that in many countries cannot be used in a job interview: Are you married, do you want to have children, how old are you, are you disabled, are you religious?
Steps to Consider When Using AI in the Workplace
Given the myriad ways artificial intelligence is now being used to streamline business processes, it’s no surprise that federal agencies are scrutinizing potential employment-related biases that can arise from using AI and algorithms ...
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