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 Human Resources & Training Library  (Click title to read article)

The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.

Hospitality Is Facing a Leadership Crisis – Where Are Tomorrow’s GMs?
The global hospitality sector is on the brink of a leadership drought, as over the next five years, the industry is expected to require thousands of new general managers and operational leaders across resorts, city hotels, lifestyle brands,...
AI Call-Monitoring Lawsuits Are Heating Up: Steps to Minimize Risk
A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls
A New Talent Cycle in Hospitality: From Reactive Recruitment to Strategic People Management
The hospitality industry is entering a new cycle of growth, despite solid momentum in both investment and demand, it continues to face a persistent structural challenge: the shortage of qualified talent
Building a Sustainable Talent Pipeline
All across Asia Pacific, hotels are grappling with a persistent talent shortage, particularly in entry-level operational roles
Surprising (and Actually Fun) Ways to Boost Company Culture with Business-Sponsored Events
We’ve all heard it: 'A team is only as good as its weakest link', but what if the real question isn’t about the strength of the link but who forged the chain?
Workplace Wellbeing Still Missing The Mark
As more companies advocate for a return to office-based work, employees have a message for their leaders: they’re missing the mark when it comes to wellbeing; Balancing wellbeing and productivity become key
Outlook on Design Trends 2025
In 2025, a growing focus on people experience, sustainability and advanced technology will influence approaches to design of workplace, retail, and mixed-use development
Hello China or Goodbye China?
Explore the 2024-2025 Foreigners in China Update, offering insights into shifting foreign talent trends, compensation changes, and evolving workforce dynamics, helping businesses navigate China's evolving labor market and strategic hiring d...
The Hidden Costs of Poor Staff Training in Luxury Hotels & How to Avoid Them
Luxury hotels are built on the promise of exceptional service, but even the most opulent surroundings cannot compensate for poorly trained staff
How Talent Fuels Growth
Every great leap in human progress—from the printing press to the steam engine to the semiconductor—has been driven by ideas, but ideas do not emerge in a vacuum; they come from people
The Power of Trust, Adoration, and Acknowledgment in Human Growth
Have you ever noticed how people seem to rise to the occasion when you place your faith in them? Or how someone blossoms when they feel genuinely admired?
Buckle Up: 4 Forces Will Shake Up the World of Work in 2025
Disruptive forces are coming for the workplace yet again in 2025 and those forces will be difficult for employees, whose change fatigue has morphed into change exhaustion
What Businesses Need to Know About DEI in the Trump Era: FAQs for Employers
The whirlwind first few weeks of the second Trump administration have left private employers with concerns and questions related to Diversity, Equity, and Inclusion (DEI) programs
Consider These 3 Workforce Trends Before You Design Your Travel Policy
100 years ago, women made their way into roles traditionally taken by men, nowadays AI is finding its way into roles traditionally taken by humans, so what will the next wave bring?
Exit Interviews are Too Little, Too Late
Exit interviews don’t retain talent, stay interviews do: below are 12 TOP questions to ask your team before they are out the door or window
Steps You Can Take to Address Workplace Dangers
Recently released statistics revealed that over 250 workers in the hospitality industry were killed on the job in the most recent reporting year, demonstrating once again that employers need to take safety seriously
Labor Department Withdraws Onerous 80/20/30 Tip Credit Rule: 5 Practical Tips for Employers
If you take the tip credit for employees that receive gratuities, you’ll want to review your policies and practices in light the game-changing recent announcement from the US Department of Labor (DOL)
Why is Real Collaboration so Challenging?
Avoiding a toxic culture: Uber was hailed as one of the most successful tech start-ups in the tech boom period
The Rise of the Workplace Experience Manager
As workplaces see an uptick in attendance, more companies are employing dedicated community or workplace experience managers to supercharge employee experience and productivity
How to Conduct Terrible Employee Evaluations: Your 5-Step Plan on What Not to Do
If your workplace is anything like most others, your team probably dreads the annual performance review process; employees don’t like receiving reviews and managers don’t like conducting them
The Clock is Ticking on Sub-Saharan Africa's Urgent Job Creation Challenge
As the rest of the world grapples with aging populations, Africa’s population is booming and by 2030, half of all new entrants into the global labor force will come from sub-Saharan Africa, requiring the creation of up to 15 million n...
The Untold Truth: Why Fewer Choose Hospitality and How We Can Change That
In recent years, the hospitality industry has faced a quietly growing challenge, it's no secret - the field is struggling to attract young talent full of genuine passion
Streamlining Your Benefits Processes with the Right Benefits Technology
The administration of employee benefits is a critical HR process that most organizations need to maintain, however, despite its importance, there are many businesses that still struggle to streamline the benefits administration process
Cannabis Flash Survey: Industry Analysis for Hospitality Employers
When FP surveyed employers across the country about their position on testing applicants for cannabis and related topics, some interesting industry-specific information was revealed that could open eyes for those in construction, healthcare...
How Will the New Overtime Rule Impact Your Business This Comp Season? 10 Tips for Employers
As the final quarter of 2024 begins, many employers are turning to the year-end review process, while you’re planning for raises, bonuses, and other employee incentives this comp season, you’ll need to account for the new exempt...
Labor Department Provides Employers with New 10-Step Roadmap to Avoid AI Hiring Discrimination
Federal workplace officials just unveiled a new website guiding employers on best practices to avoid artificial intelligence discrimination during the hiring process, including a roadmap of 10 actions you should consider taking if you want ...
Florida Court is Next to Rule Against FTC’s Non-Compete Ban, But Employers Not Yet in the Clear
A Florida federal court became the second court in the nation to rule that the Federal Trade Commission’s proposed ban on most non-compete agreements cannot be enforced
Why is There a Gender Imbalance in Hospitality Technology Jobs?
A recent article discussed the 'woeful gender imbalance' existing in the travel technology space, which is 'holding back the whole technology sector'
Resumes Lifted from LinkedIn and Job Boards is Not Executive Search
Finding a name in today’s wired and increasingly smaller world is obviously a piece of cake, but finding a name easily does not mean it’s easy to find a suitable person to hire
Tips for Earning Trust During Times of Change
True story: Ted, a mid-level HR professional for a fast-growing biopharma in my area, assumed the worst when he was ushered into a conference room, the door closing softly behind him
The Power of Integration: Transforming an Organisation from the Inside Out
I recently had the opportunity to work with a global company that wanted to address some critical issues
Why More Office Retrofits Are Working Around Employees
Building owners typically wait until offices are empty to spruce up or modernize spaces before the next lease starts, but landlords have started undertaking more significant retrofit projects while companies are still there
Rethinking Tattoo and Piercing Policies in the Modern Workplace
While visible tattoos, facial piercings, and bright hair colors were once largely viewed as taboo in the workplace, attitudes have changed significantly in recent years — which means you may have difficulty attracting and retaining to...
Feds Ban Non-Compete Agreements: A 5-Step Plan for Employers
The federal government took an unprecedented step recently finalizing a rule that seeks to ban non-competition agreements between nearly all employers and all workers
How to Support Your LGBTQ+ Employees on International Business Trips
A business trip abroad can be an exciting experience for your employees, but it also requires careful planning to ensure a smooth and safe journey, this is particularly true for your LGBTQ+ employees who may have more obstacles or safety ri...
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