| Latest News | More than six million jobs at risk in the EU and one million in the UKMonday, 6th April 2020
Urgent call to prevent Travel & Tourism sector buckling under the pressure of COVID-19, WTTC has urged EU authorities and the UK Government to implement flexibility around consumer refunds to alleviate the unbearable pressure on the Travel & Tourism sector... Airlines facing rapid cash burnSaturday, 4th April 2020
The International Air Transport Association (IATA) published new analysis showing that airlines may burn through $61 billion of their cash reserves during the second quarter ending 30 June 2020, while posting a quarterly net loss of $39 billion... Accor expects 2/3 of its branded hotels to be closed soonFriday, 3rd April 2020
Over the past three weeks, the crisis has severely deepened with over half the worldwide population either confined and/or under lock-down and this has resulted in a virtual standstill of travel, dining and entertainment, which is vastly affecting our industry... |
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Thinking About Customer Experience During COVID-19Like many of our customers, friends and family, the team here at Benbria has been closely monitoring the rapidly evolving COVID-19 outbreak, and our hearts go out to all those who have been impacted around the world... Global Newsletter: April 03, 2020Olympics delay devastating for Tokyo hotels, we don't need social distance, what’s in store and why are hotels acquiring boutique properties?... Pandemic Hotel Management PlanA response and solution to surviving the rugged economic downfall: As a seasoned hotelier of over 40 years, I have worked through five previous recessions, ergo, I feel qualified to provide insights into what we should do as we face the sixth recession since the 1970s... The Boss Can Kill the Customer Service BuzzBack in my high school and college days I worked at a gas station, we were a self-service station, so our role was that of cashier more than anything else, so one very cold morning I noticed an elderly woman drive into the station, she was ... We Need Physical Distance, Not Social DistanceWork from home, don’t meet in person - or if you must get together, keep your social distance! As we increase our efforts to fend off the spread of the COVID-19, we need to watch that we aren’t worsening another threat to public health: loneliness... |
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| | Top Feature Articles (Click title to read) |
Global Newsletter: April 06, 2020
Monday, 6th April 2020
China hotels show recovery, Accor expects 2/3 of its branded hotels closed, thinking about CX during COVID-19 and impact of pandemics on hospitality & plan of action...
How Good Hotel Marketing Can Give Group Sales A Leg Up
Monday, 6th April 2020
Your sales team has a very big job: They’re on the front lines, rolling out the red carpet for a revolving door of meeting planners and without a doubt, this hardworking team could use an assist, and skilled marketing – from com... |
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