ITB 2019 Special Reporting
Latest News
75 legendary hotels inducted into historic hotels worldwide
Thursday, 21st February 2019
Hotels approved for induction into the prestigious Historic Hotels Worldwide registry are from across four continents, including 20 countries, and date as early as the 11th century, the hotels represent independent hotels and hotels from 12 different brands, chains, and collections...
Marriott Bonvoy kicks off global marketing campaign to introduce new travel program
Thursday, 21st February 2019
Marriott International is launching a global marketing campaign introducing Marriott Bonvoy, the new name that replaces Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) and expands member experiences through new...
Hotel of the future has arrived
Thursday, 21st February 2019
Located in the city of Hangzhou, 170 km southwest of Shanghai, Alibaba Group Holding Ltd sited their first futuristic hotel, it is called 'FlyZoo', the leading-edge property is within walking distance of Alibaba's headquarters...
Rotana strengthens partnerships to further promote Bahrain’s growing tourism sector
Thursday, 21st February 2019
As part of its efforts aimed at supporting Bahrain’s evolution as a leading global travel destination, Rotana has bolstered its collaboration with Bahrain Tourism and Exhibition Authority (BTEA) and Gulf Air and together with its partners...
Virgin Hotels San Francisco opens
Wednesday, 20th February 2019
Virgin Hotels' second property, located South of Market - Yerba Buena neighborhood, offers visitors and locals with one-of-a-kind guest Chambers, three dining concepts and the city's newest rooftop bar...
50+ is the new 30 in Chinese outbound tourism
Wednesday, 20th February 2019
Move over, young travellers! Alipay published a few days ago insights from the Chinese New Year travel period this year and not surprisingly they found that based on the result from Greater China and more than 40 countries where Alipay is...
Latest Articles
You Know When It Is Time to Find a New Hotel Management Job
At some point, almost everyone in this industry starts to wonder if they are with the right company or if it is time to move on and sometimes you feel that way after a bad week or meeting that did not go so well with the boss, but that is generally just a rough patch...
Global Newsletter: February 20, 2019
50+ is the new 30 in Chinese outbound tourism, coworking hotels: A productive combination?, global trends creating turmoil for luxury brands and plastic loyalty...
Core Values are Decision Filters
I’m honored to be the keynote speaker later this year at Office Pride, a franchisor of commercial cleaning service companies: All of the franchisees will be attending their annual meeting to network and learn about the latest and grea...
Coworking Hotels: A Productive Combination?
As millennial tastes have risen to prominence in the hospitality world, scores of hotels have made overtures to new ways of working: Stagnant lobby areas have been reinvented as vibrant laptop-friendly areas, crypt-like business centres hav...
Global Trends Creating Turmoil for Luxury Brands
If you want to know what’s ahead for the luxury market, look no further than Paris, France and in 2017 real-estate research firm Savills named Paris the capital of luxury retail after it experienced the most luxury retail store openin...
Plastic Loyalty – Investigating Loyalty Card Programs
Few studies of hotel loyalty programs, particularly field studies, examine basic questions such as the need for loyalty programs or their effects on hotel choice...
Build Your Hotel's Ideal Guest Journey and Learn How to Make it a Reality
Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests...
 Top Feature Articles (Click title to read)
Global Newsletter: February 21, 2019
Thursday, 21st February 2019
Hotel of the future has arrived, 75 legendary hotels inducted, ensure 'customer success' isn't just another overused term and Google display ad dimensions 2019...

Unit-Level Hotel Marketing: P&L Reveals Changes In Department Functions
Thursday, 21st February 2019
Technology, online intermediaries, social media, revenue management software, shared-services, and the proliferation of market intelligence reports have reshaped the way hotel Sales and Marketing Departments conduct business...

How to Ensure 'Customer Success' Isn't Just Another Overused Term
Thursday, 21st February 2019
You’ve heard it, you’ve used it, the catchy, trendy term 'Customer Success', type it into Google and you’ll receive about a billion hits; We’re also seeing customer-facing job titles specific to Customer Success, how...

Google Display Ad Dimensions 2019 [Infographics]
Thursday, 21st February 2019
Getting your ads on the Google Display Network requires certain standards to be met and through Google Ads, it is possible to run ads on the Google Display Network in different ad dimensions...
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