Latest News
More than six million jobs at risk in the EU and one million in the UK
Monday, 6th April 2020
Urgent call to prevent Travel & Tourism sector buckling under the pressure of COVID-19, WTTC has urged EU authorities and the UK Government to implement flexibility around consumer refunds to alleviate the unbearable pressure on the Travel & Tourism sector...
London’s rough sleepers to be offered hotel beds to self isolate
Monday, 6th April 2020
Londoners sleeping rough will be given vital protection from coronavirus as the Mayor of London, Sadiq Khan, with support from the Government, secured 300 hotel rooms in which they can self-isolate over the coming weeks...
Park Hotel Group secures its first green loan under the Sustainable Finance Framework
Monday, 6th April 2020
Park Hotel Group, a leading hospitality group in Asia Pacific, announced that it has obtained a S$237 million green loan from United Overseas Bank (UOB) to re-finance Grand Park City Hall hotel, a property owned and managed by the Group...
China hotels shows recovery with rising occupancies
Sunday, 5th April 2020
According to preliminary data from STR, mainland China’s daily hotel occupancy reached an absolute level of close to 32%1 on 28 March, up from a low of 7...
Airlines facing rapid cash burn
Saturday, 4th April 2020
The International Air Transport Association (IATA) published new analysis showing that airlines may burn through $61 billion of their cash reserves during the second quarter ending 30 June 2020, while posting a quarterly net loss of $39 billion...
Accor expects 2/3 of its branded hotels to be closed soon
Friday, 3rd April 2020
Over the past three weeks, the crisis has severely deepened with over half the worldwide population either confined and/or under lock-down and this has resulted in a virtual standstill of travel, dining and entertainment, which is vastly affecting our industry...
Latest Articles
How to Run a Hotel: Menu Planning for Your Restaurants
There’s no denying that food is at the heart of your restaurant but arriving at the selection of food items that make their way on to the menu is no quick process...
Thinking About Customer Experience During COVID-19
Like many of our customers, friends and family, the team here at Benbria has been closely monitoring the rapidly evolving COVID-19 outbreak, and our hearts go out to all those who have been impacted around the world...
Is Your Business Hard-Wired for Panic or Innovation?
The COVID-19 pandemic has now become the most disruptive event in our lifetime and understandably, virtually all organizations are bogged down in 'immediate' decision-making...
Global Newsletter: April 03, 2020
Olympics delay devastating for Tokyo hotels, we don't need social distance, what’s in store and why are hotels acquiring boutique properties?...
Pandemic Hotel Management Plan
A response and solution to surviving the rugged economic downfall: As a seasoned hotelier of over 40 years, I have worked through five previous recessions, ergo, I feel qualified to provide insights into what we should do as we face the sixth recession since the 1970s...
The Boss Can Kill the Customer Service Buzz
Back in my high school and college days I worked at a gas station, we were a self-service station, so our role was that of cashier more than anything else, so one very cold morning I noticed an elderly woman drive into the station, she was ...
We Need Physical Distance, Not Social Distance
Work from home, don’t meet in person - or if you must get together, keep your social distance! As we increase our efforts to fend off the spread of the COVID-19, we need to watch that we aren’t worsening another threat to public health: loneliness...
 Top Feature Articles (Click title to read)
Global Newsletter: April 06, 2020
Monday, 6th April 2020
China hotels show recovery, Accor expects 2/3 of its branded hotels closed, thinking about CX during COVID-19 and impact of pandemics on hospitality & plan of action...

Giovanni Angelini Series: Impact of Epidemics and Pandemics on Hospitality & Plan of Action - Part 1 of 3
Monday, 6th April 2020
This paper will only address major epidemics and pandemics of the past 2 decade as they have directly impacted on the travel and tourism industry, We all have to accept that epidemics/pandemics come and go and have done so for centuries...

Plan For Restaurant And Hospitality Employers During The COVID-19 Coronavirus Outbreak
Monday, 6th April 2020
Restaurants and hospitality businesses are on the front lines of dealing with the COVID-19 coronavirus outbreak, so what should you consider in the coming days, weeks, and months to deal with the COVID-19 coronavirus crisis?...

How Good Hotel Marketing Can Give Group Sales A Leg Up
Monday, 6th April 2020
Your sales team has a very big job: They’re on the front lines, rolling out the red carpet for a revolving door of meeting planners and without a doubt, this hardworking team could use an assist, and skilled marketing – from com...
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