Latest News
Hyatt to develop Hyatt Regency Kuala Lumpur
Saturday, 18th January 2020
Hyatt Regency branded hotel in Kuala Lumpur, set to be completed in 2024, the new hotel will mark the return of the Hyatt Regency brand to Kuala Lumpur...
Air Transport IT Insights 2019
Friday, 17th January 2020
The research explores IT trends in digital transformation, mobile services, emerging technologies and much more...
Dorado Beach, a Ritz-Carlton Reserve officially reopens
Friday, 17th January 2020
Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico...
Okura Nikko plans fourth in Taiwan in 2023
Friday, 17th January 2020
The fourth property of Okura Nikko Hotels to be inaugurated in Taiwan, the new hotel is aimed at strengthening the company’s global network of properties...
Meliá Hotels opens first in Thailand
Thursday, 16th January 2020
Meliá Hotels International and Asset World Corporation (AWC), Thailand's leading integrated lifestyle real estate group celebrated the grand opening of Meliá Koh Samui, a stunning nautical-themed luxury beachfront resort  in Koh Samui...
IHG Owners Association announces 2020 Global Board of Directors
Thursday, 16th January 2020
The IHG Owners Association, which represents IHG® franchise hotel owners worldwide, announced that Wayne West III has assumed chairmanship of its Global Board of Directors for 2020...
Latest Articles
Global Newsletter: January 16, 2020
Meliá Hotels opens first in Thailand, MO will open Madrid, ways to tackle rate disparity with wholesalers and overcome 'Compassion Fatigue'...
Your Emergency Response Plan - Be Prepared
One of our subscribers, Tom Korff, wrote in with an important question: how should customer support agents handle callers who are threatening to harm themselves and/or others? This is a serious topic...
How To Help Your Front Desk Colleagues Overcome 'Compassion Fatigue'
As part of the prework I do before conducting on-site training workshops for front desk teams, I always look at the existing, in-house training standards and content; nearly all programs cover the concepts of showing empathy, and especially...
Ways to Tackle Rate Disparity with Wholesalers
Rogue rates or violations of parity are hard to track, especially in wholesaler relationships and this is because many wholesalers are selling contracted rates to uncontracted OTAs, resulting in revenue loss...
Global Newsletter: January 15, 2020
Wego and Azerbaijan announce jump in GCC arrivals, ONYX signs Hangzhou, futurecasting 2020 and never stop learning from your customers...
Reducing Your Stress in the Hospitality Industry
If there is one thing we have plenty of in the hospitality industry, it is stress and unlike many other industries, though, we can never show it in front of our staff or in front of the guest...
Futurecasting 2020: What’s Ahead For Hospitality?
2019 has seen yet another year of fast-moving market developments in the travel and hospitality industry: There have been old players crashing out, new players cashing in, and a whole host of novel trends and opportunities for hoteliers to ...
 Top Feature Articles (Click title to read)
Global Newsletter: January 16, 2020
Friday, 17th January 2020
Air Transport IT Insights 2019, Okura Nikko expands in Taiwan and 2019 hotel guest review results show increase in negative sentiment...

2019 Hotel Guest Review Results Show Increase in Negative Sentiment
Friday, 17th January 2020
Lodging Interactive published its PULSE by commingle:engage Guest Review Sentiment Report for 2019: The report, based on a sampling of 50,000 guest reviews posted online in 2019, shows a concerning trend of negative sentiment by traveling consumers...

How to Remain Relevant on an Emotional Level
Friday, 17th January 2020
Noted Harvard Business professor Theodore Levitt once said that 'People don’t want a quarter-inch drill, they want quarter-inch holes': This expression gets to the heart of marketing and the desire not just to sell but to gain and foster a customer...

Inventing The Future Through Story
Friday, 17th January 2020
It's time to start reflecting on the year that has been and preparing and planning for the year ahead and in this article we explore how creating visioning and engaging storytelling can help us prepare for an unpredictable future...
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