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 Feature Articles and Research Library
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Globally Informative
Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today's travellers.
Sustainability & Environmental
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
Newsletters by Date of Publication
Our past issues of the global enewsletters can be found here.
 Latest Articles
Global Newsletter: February 23
TODAY: How Lufthansa enabled customers to pay in miles, cash, or both, Why Is the tourism industry ignoring the reality of Myanmar? and Room with a brew: World’s first 'beer hotel'

Will Other Asian Retailers Follow Muji’s Move Into Hospitality?
American furniture retailer West Elm has done it, as have luxury brands such as Armani and Bulgari and now Japanese lifestyle giant Muji, which is known for its minimalist aesthetics, is taking a step into the hospitality business

Operating on Your Personal Assumptions Can Be Dangerous
Not long ago, I had a somewhat tenuous conversation with one of our suppliers, I mentioned to him that it took too long for him to call me back (This time it took three days) and his response was, 'I called you back the same week, that isn&

Booked or Stayed? The Question Every Revenue Manager Needs to Ask
Exclusive Feature: As we move deeper into 2018, hoteliers face evolving challenges and opportunities in the APAC region and there are a couple questions all hotel revenue managers should ask themselves: are you using booked or stayed data?

Global Newsletter: February 22
TODAY: What’s driving Airbnb experiences one year later?, Google updates the travel search experience on mobile and Rotana adds two additional properties to its Dubai portfolio

The Growing Value of Hotel Bars
The days of sad, lonely, hidden-away hotel bars are long gone; Today, hotels are turning their bars into community watering holes, encouraging locals and guests alike to mix and mingle and providing a literal taste of the destination with l
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