| Feature Articles and Research Library | Career ManagementResources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more. Crisis ManagementThe global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more. The SHY Report...Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon. Finance, Tech & Asset ManagementFind articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more. Human Resources & TrainingThe hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more. Social Media, Marketing, Sales & Revenue ManagementSocial media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more. Globally InformativeRead here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more. More Good MaterialsRead here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business. Lifestyle, Spas & TravelViews on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today's travellers. Sustainability & EnvironmentalBeing environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented. |
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Feedback Bribery
To what extent will a company go to try to get customer feedback? Is it a simple email request? Is it an incentive to fill out a survey? And, if there is an incentive, can that skew the results?
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