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 Feature Articles and Research Library
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon.
Food, Bar & Lifestyle Venues
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
Finance, Tech & Asset Management
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Sales & Sales, Revenue Management, Social
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Globally Informative
Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Wellness, Lifestyle & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today's travellers.
Sustainability & Environmental
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
Newsletters by Date of Publication
Our past issues of the global enewsletters can be found here.
 Latest Articles
Global eNewsletter of March 31, 2026
Hotels risk losing visibility as search behaviour rapidly evolves with the rise of AI & social search, debut of Four Seasons Yachts and more

What is a Great Experience Worth to You? All-Inclusive Dissected (Part 3/3)
This series of articles discusses the history, supply & pipeline of all-inclusive resorts globally and specifically in APAC (Part 1), deep-dive into the business model (Part II), and a comparison across traditional resorts and two all-i

Global eNewsletter of March 30, 2026
Accor expands into Hakuba with signing of two hotels, Marriott signs 10 hotels in Vietnam and more

The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?

How AI and Robotics Will Define Hotel Winners When Supply Surges
Hotel markets are experiencing their most significant supply surge in over two decades, tech-driven upgrades and resources will help your hotel stand out

Hotel Discovery in the Age of AI, Part 24: Why Hotel Guests Finally Want To Be In Charge
Exclusive Feature: How shifting expectations around control, personalization, and transparency reshape hotel discovery
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