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| Crisis Management Library (Click title to read article)|
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
Boeing: 'Sorry' Doesn’t Have To Be The Hardest WordPeruse any newspaper, news aggregator or social media feed and you will see that outrage appears to be the default response for many, especially for those who quickly take to social media to express anger Don’t Let Good Attorneys Make Bad News WorseWe get it: Corporate counsel’s job is to protect the organization from risk, but crisis communicators often must exert authority on clear messaging with attorneys who would sacrifice clarity hoping to minimize future legal or financia... Creating A Media Interview ChecklistLet’s face it, nobody wants to talk to the media in the middle of a crisis situation, even the best-trained experts feel a little sweat when the heat is on, but you can eliminate an awful lot of unnecessary stress by making sure you&r... Top Risk Management Tips when in Crowded PlacesConcerts, festive markets or shopping on the high street – the holiday season is always a popular time for going out and, as much as these events are to be enjoyed, it is important that anyone attending such events should be mindful o... Crying Wolf Pt. 1 – When a Crisis Really Isn’tIn Aesop’s famous tale, The Boy Who Cried Wolf, a shepherd boy convinces his neighbors that a ferocious wolf is attacking his flock of sheep, the townsfolk, after a few false alarms, catch-on and later on, when a wolf actually does ap... Three Ways Technology Is Improving Hotel SecurityNothing ruins a vacation faster than theft: There is no getting past the sense of violation and loss of trust, plus there has also been an increase in the number of assaults in hotels, as well as incidences of cybercrime Can You UnGoogle Me?When a caller asked, 'Can you unGoogle me?', I have to admit it took me a second to respond; Though I chuckled at how this particular individual phrased it, asking if we can have something removed from search results entirely is not at all ... What the Marriott Breach Says About SecurityWe don’t yet know the root cause(s) that forced Marriott recently to disclose a four-year-long breach involving the personal and financial information of 500 million guests of its Starwood hotel properties What Do You Do When The Media Goes Too Far?This article has only grown in relevance since it was written, more often than not when we’re assisting clients with breaking crisis response there are reporters involved, and a worrying percentage of those reporters are willing to go... How the Facebook Data Breach Could Affect Online FraudFacebook recently announced that a previously unnoticed vulnerability in their site code has led to a hack of nearly 30 million accounts: Hackers were able to steal users’ access tokens, allowing them to stay logged onto the platform ... Annual Fraud Attack IndexFraud attack rates overall, have increased by 13% since the beginning of 2017, coupon abuse in Q1 of 2018 increased 217% from the last quarter and account Takeovers increased by 31% YOY in Q3 of 2017 When Will CEOs Make Proper Use Of Social Media?The world gasped when unwise tweets from Elon Musk cost his company and shareholders billions of dollars, yet CEO failure to engage online is also a risk to reputation and diminishes capacity to manage issues and crises Is There a Loose Cannon on Your Deck?One of the questions we ask any client during a vulnerability audit is: 'Are there any loose cannons associated with your organization, people who – even if they are strong supporters – tend to say the wrong things to the wrong ... Keeping Your Eye on the Ball during a CrisisCrisis management mistakes can cost you: In this guest post Tim Scerba, multinational reputation and crisis management expert, explains a deceptively simple problems that impacts crisis teams around the world The 10 Biggest Mistakes in Crisis CommunicationsAll organizations are vulnerable to crises: Disasters, lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations will happen, the threat of serious damage to people, property, reputation ... The Five Core Concepts of Business SuccessIn today’s post Bernstein Crisis Management president Jonathan Bernstein takes a step aside from his expertise as a crisis management pro to speak from his deep base of experience both as a business owner himself and as a trusted advi... Are You Media-Ready?If you ask most organizations whether they're prepared to deal with the media, they'll give you a quick 'Yes' and, while they wouldn't necessarily be wrong, the chances they're as prepared as they need to be are slim When Legal Meets PR - Mounting an OffenseIn part one of this series we talked a bit about being on the defendant’s side, but what about when you’re the one on the offensive in a battle of litigation and PR? There are two scenarios where we see a need to take things int... How to Survive an Accidental Emailing CrisisSensitive information is sent via email every single day, and making a mistake can create serious issues; This post looks at the most common risks and shares recommendations on how you might react if and when an email containing sensitive i... How Secure Is Your Hotel Program?Travelers spend a significant amount of their time on the road in hotels, but that doesn’t necessarily mean they’re safe; Incorporating safety and security into the hotel RFP process is the first step towards proactively managin...