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| Globally Informative Library (Click title to read article)|
Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.
The Customer Is Angry – And, It’s Not Your FaultImagine this: The customer on the phone – or in person – is raging mad, you can hear it in their voice – or see it in their eyes, you brace yourself and you’re ready to take the lashing this customer is about to give... Hotel Expiration Dates: Fact or Fiction?Expiration dates: they’re super common in some industries – they are regularly seen on consumer-packaged goods, food and drinks, medicine, etc – but the idea of an expiration date isn’t often applied to the hotel ind... The New Face of Australian HospitalityWe have seen, in recent years, a barrage of impressive stats on tourism in Australia, the government continue to release forecasts for things like international arrivals (+75% from 2017-2027) and overnight spend (+50% from 2017-2027) and pr... What the Hotel World Looks Like in 2020OTA War on the Horizon Hotel Distribution is arguably the big topic of the near term: Expedia Group and Booking Holdings (previously Priceline) are the two big online travel agencies (OTAs), dominating well over 70% of OTA market share How to use Room Types as a Strategic Pricing ToolThe rooms of your hotel are one of the most powerful tools you have at your disposal as a revenue manager, as it allows you to segment and position the hotel product, differentiating yourself from the competition The Power to Listen – Become Your Hotel’s Own SuperheroHey, listen! We know the days of turning towels into capes and playing superheroes are way behind us, but don’t you just wish sometimes that you’d have a little extra help when juggling with so many responsibilities at once? Of... Experiential Calluses Against Poor CXLast summer I played golf with a friend and at the end of the game, he had blisters: He didn’t play very often, and the golf clubs rubbed his skin raw Luxury Airport Hotels are ComingIf there is one reason for massive growth of the global travel industry, it has to be the accessibility of air travel and according to IATA, close to 4 billion people took to the skies in 2016, by 2035, that number is expected to double Closing the Gaps in Hotel HousekeepingAs far as the public is concerned, housekeeping is the most fascinating aspect of hotel operations, just search a phrase like 'shocking hotel housekeeper secrets' and behold the plethora of results – many of them from major news outle... The Power of a Smile'Smile and the world smiles with you', that is part of a longer quote attributed to Stanley Gordon West: It became the topic of conversation while on a New York subway with my daughter, Alex, when I noticed her smile at someone who, in turn... How Many Tourists is Too Many?The hospitality industry, benefiting from surging tourism worldwide, is scrambling to keep up with demand while remaining aware of the potential pitfalls from the deluge of tourists New Romantics: Hotel Stays to RememberIn order for a hotel to be considered romantic, it doesn’t have to be luxurious – but it does need character and that could mean a unique set of physical features The Data Journey in a HotelData scientists are becoming increasingly popular and necessary as industries realize the need to manage data points and understand how to collect and breakdown their data to better advance their business A Collection of Thoughts on Hotel CollectionsYou may have seen the news in January that Ted Teng will soon be stepping down as President and CEO of Leading Hotels of the World and most of you share my high regard for Ted, who ran LHW for 10 years Nobody Goes There Anymore, It’s Too CrowdedThe other day I was driving by a Chick-fil-A restaurant at lunchtime, I was blown away by how many people were in the drive-through lane, there had to be at least 20 cars, so I thought to myself, 'That’s a long line, you really have t... Singapore In Focus: The Reinvention of Co-LivingThe Republic of Singapore is a metropolitan city-state and island country in Southeast Asia with a total land area of an estimated 714 square kilometres, it is situated at the southern tip of the Malayan Peninsula, between Malaysia and Indo... How Hotels are Rethinking Style and SpaceDesign has long been important to the hotel industry as a way to attract new guests and turn them into repeat visitors, in recent years, however, new brands to the market have raised the design standards to stand out from the crowd and win ... The Upfront Agreement of Future CommunicationNot long ago, I wrote an article that featured Todd Hopkins, CEO of Office Pride, and his concept of core values being a decision filter; I had the chance to interview him for Amazing Business Radio and he dropped another big concept on us ... 'Heart Failure': The Leading Cause Of Bad ReviewsWhen you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure', and to be more specific, I am referring to the failure to ...