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 Globally Informative Library  (Click title to read article)

Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.

Traditional Luxury Is Dead but Never the Tradition of Luxury
As a subcategory of hotels, traditional luxury conjures up images of grand, historic hotels in the immediate vicinity of a train station where doormen in immaculate outerwear usher you through to an ornate lobby of marble, extravagant flowe...
Is Uber Expanding Into Hotel Bookings Good or Bad for the Industry?
Uber users in the US will have access to a wide selection of hotels, an offering which will grow overtime to the full to 700k+ properties on the Expedia platform
The Illusion of Acquisition: The Luxury Hotel Industry’s Biggest Lie
Every luxury hotel in the world has a marketing budget, most have a director of marketing, a digital agency, a CRM platform, a loyalty program, and a content strategy
The Middle East Travel Market: Resilient, Reset, and Recalibrating
Three months after the first attack on Iran sent shockwaves through the region, I spoke to four OTA leaders operating across the Middle East to get a read on where things stand
Luxury Through Absence: The Case for a New Outdoor Lodging Model
The luxury hospitality industry has long converged on a standard formula: enclosed villa privacy, climate-controlled interiors, and a predictable stack of high-end amenities, but what if luxury was defined by what is missing, rather than wh...
Stop Flying on Autopilot: How to Master Critical Thinking in the Age of AI (Part 1)
Now that speed is a commodity, judgment has become a real competitive advantage, AI can predict, but only humans can decide
The Business of Hospitality vs. The Hospitality Business: A Tale of Two Realities Living Under One Roof
If you spend enough time in the hotel industry, you eventually realize there are really two businesses happening at the same time
When Second Is Best: How ASEAN Is Tackling Overtourism
Developing secondary destinations provides a way to spread the benefits of tourism while easing pressure on primary attractions
The Guest’s First Impression No Longer Happens at the Front Desk
Exclusive Feature: Until recently, it was widely accepted in the hospitality industry that a guest’s first impression of a hotel is formed upon arrival, during the check-in process at the front desk
Travel Dreams 2026 — Hospitality Trends 2026 Report
Travel Dreams 2026 is Amadeus's annual hospitality trends research, combining forward-looking air and hotel booking data with input from 6,000 travelers across the US, China, India, the UK, France, and Germany
From Vision to Reality: A Hotelier’s Mind in Action
In 2016, I published my book A hotelier’s mind – setting strategy for the future, I wrote it on flights to clients on my Ipad, so a little shaky and no AI
The New Test for Luxury Travel: Is It Worth It?
'At a glance, even amid the current disruptions, the industry looks robust; hotels are full, certain sectors are posting record bookings, and demand at the high end remains strong'
Is 'Book on ChatGPT' Hitting the Same Wall as 'Book on Google'?
Apparently, OpenAI is stepping back from handling bookings directly in ChatGPT and redirecting transactions to third-party platforms and the market reacted immediately, with OTAs gaining value, as if a threat had been lifted
HVS Takeaways: Optimism Dominates at Hunter Conference 2026
Optimism took center stage at this year’s Hunter Conference, with continued strength in luxury and upper-upscale properties driving greater investor interest
Is Traditional Search Marketing Dead?
Recent posts on LinkedIn declared the end of the search engines as we know them, one of them even declared 'RIP Search'
What is a Great Experience Worth to You? All-Inclusive Dissected (Part 3/3)
This series of articles discusses the history, supply & pipeline of all-inclusive resorts globally and specifically in APAC (Part 1), deep-dive into the business model (Part II), and a comparison across traditional resorts and two all-i...
The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
Business Travel Reports: Turning Insights Into Opportunities
Travel reporting software is a valuable tool for managing travel, letting you drill down into spend patterns and trends to see the root causes of successes and issues in booking and expensing
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
This article answers the question: Are customers becoming more comfortable with AI in customer service?
AI Event Planning in 2026: How to Keep Events Human
AI is no longer a future topic in the event industry and in 2026, it will become part of the operating model, shaping how teams plan, market, personalize, and measure experiences
What is a Great Experience Worth to You? All-Inclusive Dissected (Part 2/3)
This series of articles discusses the history, supply & pipeline of all-inclusive resorts globally and specifically in APAC (Part 1), deep-dive into the business model (Part II), and a comparison across traditional resorts and two all-i...
Choosing the Right Brand: When to Partner and When to Go Independent
Hotel branding is one of the most consequential decisions an owner or investor will make, a strong hotel branding strategy affects financing, performance, operational flexibility, and long-term value
What is a Great Experience Worth to You? All-Inclusive Dissected (Part 1/3)
This series of articles discusses the history, supply & pipeline of all-inclusive resorts globally and specifically in APAC (Part I), deep-dive into the business model (Part II), and a comparison across traditional resorts and two all-i...
The Rumors About the End of Google Search Are Highly Exaggerated
Google’s financial results for 2025 are out and they paint a very interesting picture of the state of traditional search engines vs AI search
Transparency or Emotional Engagement?
Exclusive Feature: Today, thanks to advanced management systems and AI, hotels can generate a complete quote in seconds, including different room options and all booking conditions
When Customer Experience Becomes Customer Transformation  
My favorite business book ever written is The Experience Economy by Joe Pine and Jim Gilmore, I’ve written and talked about this business classic many times
Hotels Enter the Ask and Book Era as AI Reshapes Discovery, Distribution, and Operations
Analysis finds 37% of travelers already use AI large language models embedded in online travel sites to plan and book trips
It’s Not a Rebound. It’s The Great China Luxury Market Reset.
For a decade, the Chinese middle class didn't buy a $3,000 bag because they were 'rich'; they bought it because their million dollar apartment in Shenzhen went up 15% YoY
Agile Purpose-Driven Innovation by Design: Building a Resilient, Future‑Ready Organisation
Every organisation eventually reaches a point where familiar ways of working can’t keep up with the pace of change
How ChatGPT is Transforming Trip Planning
Artificial intelligence (AI) is transforming the way we live, work – and vacation and with their rapid, sophisticated responses, AI chatbots like ChatGPT offer travellers an unprecedentedly powerful tool for trip planning
This Could Be the Most Expensive Phrase in Business
This article answers the question: What phrase may be the most expensive to use in business, and why?
Travel Platforms That Survive Won’t Choose Between AI and People. They’ll Need Both
New 'Hosted Trips' product deepens monetization for creators and travel agents, unlocking incremental demand across TourRadar’s global operator network
Is Luxury Travel Really Built For Humans?
Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility
AI First, Not AI Only The Future of CX: AI First, Not AI Only
This article answers the question: How should leaders use AI in customer experience without sacrificing the human connection customers still value?
Why Hospitality Partnerships Matter: What We Learned from Consultant Conversations
Hospitality is a people-first industry: Connections matter, true partnerships are about building momentum together, sharing knowledge and creating space for honest conversations about where our industry is heading next
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