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 Globally Informative Library  (Click title to read article)

Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.

Bridging Language Barriers in Hospitality with AI
How guest-led conversational AI is enabling hotels to interact with guests in multiple languages
How Social Change Affects Individual Decisions in the Travel Industry
In the latest episode of our Travel Hero podcast, Charlotte Lamp-Davies from A Bright Approach talks to Ben Page, CEO of Ipsos, a leading global market research company
Unveiling the Future of Hospitality: Insights on AI Innovation and Guest Experiences
CEO and co-founder Ben Jost shares his invaluable insights on how AI is revolutionizing guest experiences and reshaping operational dynamics within the hospitality sector
Your Guide to 2025 – Problems to Fix and Trends No One is Talking About Yet
Happy new year: Everyone had a good break, all ready to take on the new year, whatever it may bring? The good news is, travel is alive and well
Beyond High-End vs Budget: Rethinking Sri Lanka's Tourism Strategy
For years, the conversation about Sri Lanka's tourism strategy has focused on whether or not we should position ourselves as a high-end destination and attract only affluent tourists, however my view is that this position doesn’t take...
Why Guest Retention is the #1 Priority for Hoteliers in 2025?
To begin with, revenge travel is over: STR and Tourism Economics final 2025 forecast reflects a downgrade in growth rates because of concerns over rising costs of living
Quality in the Luxury Hospitality Industry Today
Exclusive Feature: As we enter 2025, hospitality continues to follow the mantra that we live in a world governed by rules, or as we refer to them in the industry, standards
How Artificial Intelligence Will Affect Asia’s Economies
Asia-Pacific’s economies are likely to experience labor market shifts because of artificial intelligence, with advanced economies being affected more
The Only 4 Processes That Truly Matter in Hotel Management
Hotels operate through four essential processes that shape the guest journey and ensure a seamless, memorable experience
4 Trends to Watch in 2025: The Future of Technology and AI
With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead, 2025 will be interesting
Proactive Hospitality Is Like Overdraft Protection
As a lodging industry training provider, we receive an extraordinarily high number of inquiries for guest service training specific to the topic areas of 'handling guest complaints' and 'service recovery
Thailand's Shift Towards Alternative Sectors: A 2025 Outlook
Thailand's real estate is shifting focus to alternative assets as core sectors face challenges, this pivot has the potential to transform the market by 2025
Revolutionizing International Guest Interactions with Guest-Led Conversational AI
As the hospitality industry embraces new technological advancements, AI plays an increasingly pivotal role in enhancing guest experiences and streamlining hotel operations
Five Reasons Why Customers Leave
One of the topics of a recent meeting with a group of financial advisors about client service was a discussion about why a client would leave
AI - From Buzz to Practical Implementations in Hospitality
There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general
How US and UK Leadership Changes Influence Luxury Travel Trends and Consumer Preferences
The luxury travel industry thrives on a delicate interplay of economic stability, cultural trends, and global mobility
The Mille Club: Historical Rate Card Reveals Luxury Rate Explosion
Something that many of us have felt and others have put into numbers is the megatrend of luxury hotel rates growing at an outsized pace relative to in-market comparisons from other budget, midscale and even upmarket hotels
We Are Here: Backstage of Reviving Ukraine’s Tourism Future
Where the Story Begins: As we celebrated World Tourism Day with the theme of peace and the WTTC Summit approaches again with the great and good of the global travel industry gathering in Perth it is a good time to reflect on one of the best...
Navigating the Future: How Generative Artificial Intelligence is Transforming the Travel Industry
While Artificial Intelligence (AI) has been a mainstay of travel technology for a decade or more, there has been an explosion of interest in Generative Artificial Intelligence (Generative AI) since ChatGPT brought the topic to wider public ...
Ensuring Your Deal Closes: Three Areas to Focus On
Both buyers and sellers want a seamless hotel transaction closing, but a variety of potential pitfalls can slow a deal’s closing
Is the Connected Trip the Next Big Thing?
Recently, in their Q3 2024 financial results, Booking reported that the connected trip transactions (a trip that includes booking more than one travel vertical) increased by over 40% year over year in the third quarter and represented a hig...
The 2025 Predictions Shaping Hospitality
IDeaS has released its annual trends report, 5 Predictions That Will Shape Hospitality in 2025
Tech Debt in The Travel Industry: Why Airlines Are Still Trying to Fly with Fossils
Welcome to the airline industry’s secret shame, Tech Debt: Decades of patchwork systems, outdated booking platforms, and clunky old databases that might as well be fossilized – if these systems were any older, archaeologists wou...
The Election Is in the Rearview Mirror. So What’s Around the Bend?
The results of the US presidential election are finally behind us and some people are feeling chuffed, others absolutely crushed, but pretty much everyone here (and probably to some degree, around the world) feels exhausted and ready to thi...
Hotels with Ancillary Revenue Streams Need a CDP Purpose-Built for Hospitality
What’s the keystone system that a hotel should build its tech ecosystem around? Up until now, the answer to this question was always the property management system (PMS)
The Priority for Hotels in 2025 is Total Profitability
Like every other calendar year before it, entering 2025 presents a series of challenges and opportunities for every hotel organization
Asia’s Economies Can Embrace Services to Boost Growth and Productivity 
Manufacturing has been the engine of growth in Asia, but a transition to modern, tradable services could be new source of growth and productivity
Slowing RevPAR Growth Makes Hotel Brand Selection More Critical
Hotel Brand Performance 2024: Slowing RevPAR growth and maturation of the US hotel industry are driving brand proliferation to attract new customers
Remembering HSMAI’s Bob Gilbert For His Humanity
Ever since I got the news of the passing of Bob Gilbert, HSMAI’s President and CEO for 30 years, I have found both comfort and inspiration in the tributes that others have shared on social media, LinkedIn, and the tribute wall set up ...
What Hoteliers Should Focus on is NOT RevPAR, but PROFITS.
Like every other calendar year before it, entering 2025 presents challenges and opportunities for every hotel organization
From OTAs to Open APIs: Embracing Hospitality's Next Inflection Point
The hospitality industry is no stranger to change, but certain moments - known as inflection points - bring about transformations so profound that they redefine the entire landscape
Bias Paradox: President Elected Donald Trump vs. Hospitality General Manager Hurdles
In today’s professional landscape, the stark contrast between a 78-year-old elected as President of the United States and the struggles faced by candidates aged 55 to 65 in securing General Manager positions in the hospitality industr...
Why Loyalty Tech Should Be a Must-Have in Your Hotel’s 2025 Budget
Loyalty technology has emerged as a vital component for hotels aiming to stay competitive, enhance guest satisfaction, and boost revenue
The Progressive Luxury Hotel Evolution in Focus with EAST Hotels
The 21st century has already seen immense changes in how people travel and their demands for hotel services and amenities
Using Guest-Led, Conversational AI to Transform Your Hotel Operations
A guide to using AI in customer service to meet and exceed guest expectations
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