The SHY Report... Library  (Click title to read article)

Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon.

Letter from the Skies: The Chinese Are Coming, So is AI on Steroids – Hello, 2023
Let’s welcome back Chinese travellers with empathy, and brace for the AI revolution to come
The Commander and the Hawk: Sometimes It’s Good To Let Go
This week, KAYAK announced two more hotels in New Mexico, in addition to its existing one in Miami
TechSembly Now Wants to Focus on Hospitality. Here's Why.
Buoyed by the success it’s seen with its first hotel client, The Peninsula Hotels, TechSembly, an e-commerce platform that builds local storefronts for businesses, is taking the plunge to focus on the hospitality sector
What Yanolja Intends To Do With Its New Billion Dollar Funding
No plans for consumer superapp outside South Korea, focus is on building next-gen travel platform 'beyond OTA', says CEO Jongyoon Kim
The OTA Which Applies AI Skilfully Wins
THE one piece of tech that could be a true differentiator for an OTA is 'the skilful application of AI (artificial intelligence) that could make all the difference to really understanding your customer'
Corporate Travel Needs a 'Dream Alliance', and to Prove Value in Net Zero Emissions World
AS emotionally exhausting as dealing with Covid-19 has been, Tobias Ragge, CEO of HRS has still had time to dream of a new and better world of corporate travel which he says has been completely disrupted by the pandemic
Still and Stuck: What’s the One Big Thing Covid-19 Challenged Your Thinking On?
Here are some answers: 'Nearly the end of August and still,' sighed my hairdresser this week and yes, still, still stuck, still masked and still Zoom
O’ Restless Warriors, Find Your Solace at Home
One of the earliest literary pieces I read and that left a big impression on me was 'Lady Precious Stream', written by SI Hsing
Jungle Ventures, Forged Out of Failure, Sees More 'Beautiful Exits' in Travel Post-Covid
'Best time to start a business – so much talent, so much that is broken, technology tailwinds happening', says Amit Anand
As Travel Awakens From its Coma Across Asia, Is It Time to Save Ourselves?
Four-day work week, travel deals for travel employees, targeting the young, new and exciting road trip itineraries – what other ideas do you have for nourishing those fragile green shoots we are seeing, from Japan to China, Australia ...
Living Life from the Waist Up and, in the Absence of Bubble Tea, I Will Dream of Bubble Travel
This week, I got an email from fashion brand, Theory, telling me how to 'dress from the waist up', and showcasing a series of really cool jackets and of course, the models were dressed beautifully waist down too, which is more than I can sa...
As Planet Earth Goes into Lockdown and Our Right to Travel Removed, Here Are Some Ideas to Survive
'We’re on the brink of a new world as the old world comes to a hard stop; Fortify and brace yourself'
Preparing for Life in a Cookie-Less World
The first question I asked Scott Garner, executive vice president and chief commercial officer of ADARA, how he felt being in Singapore when it’s in Dorscon (Disease Outbreak Response System Condition) Orange Alert, he said, 'I’...
Life in Orange: Making Sense of Advisories and Having Blonde Moments
When all this is over, we will all look back and wonder how the whole world got unravelled by a virus but in the meantime, we have to deal with it and live through it and write about it
How Trip.com Intends to Become Asia's Top Travel Brand
The message is loud and clear – Trip
Finding Love in the Arms of a Robot
Bicentennial Man isn’t the first piece of art to explore the existential question of what it means to be human, and whether man-made machines can truly become sentient autonomous beings, and whether they will one day be placed on the ...
Why SEA Could Produce Up to 30 Unicorns
Oliver Rippel, co-founder and partner of Asia Partners, believes South-east Asia could yield between 20 and 30 tech unicorns and he believes there are only certain sectors that can have global network effects, the rest, which includes onlin...
TripAdvisor takes Fake Reviews by the Horns
TripAdvisor has taken the issue of fake reviews by the horns and is urging other platforms like Google and Facebook to do the same
From Morse Code to 4G, from Yangon to Loikaw, Welcome to a New Yet Old Myanmar
About 20 years ago, I crossed the Burmese border through the Chinese frontier town of Muse and at one of the checkpoints along the route, I heard the tap-tap-tap of a Morse code machine
Excuse Me, Is That Champagne Real? Designing with VR and Accelerating Startups
The first thing I reached out for in the cabin was the champagne and even though it wasn’t real, it felt like the thing to do when one is flying in a space that’s decked out to look more like a Japanese onsen with soft steam bil...
TripAdvisor 's New Core Experience Chief Wants to Bring Empathy and Human-Centredness
Coming from a non-travel background, Lindsay Nelson is keen to bring in fresh thinking and ideas to her role as president, Core Experience, TripAdvisor, a responsibility she describes as 'bringing consumer empathy to TripAdvisor'
Travel Changed Her Life and Now Ayumi Wants to Influence Others
Travel changed her life and so now the former office worker absolutely wants to share it with her Japanese followers and soon, an international audience
Trip.com’s Lynn Qu on Going Global and Building a Super Travel App
A year into her role as vice president, product and marketing for Trip, and Lynn Qu is taking her experience working for brands such as Microsoft, Expedia and HomeAway (now Vrbo) to take the Ctrip group brand global and using the Chinese ed...
To Win in Corporate Travel Today, You Need a Tech Edge
FCM’s chief for Asia Bertrand Saillet speaks to Yeoh Siew Hoon on how it is blending best of online and offline in Asia by investing in new tech to enhance the traveller experience and taking lessons from its parent company’s re...
Meet the Man Who Wants to Change the Way Governments Look at Tourism in Asia
Ang Choo Pin left the world of politics and diplomacy to join travel because he saw an opportunity to make an impact in an industry that he believes is truly a force for good
Invest in Predictive Data and Create Sticky Customer Experiences to Win in Online Travel
At WiT Seoul held in early April, a panel of investors discussed what it would take to capture the hearts and dollars of South Korean travellers in an increasingly competitive travel space
Grab Adds Four New Services in Quest to Become 'Everyday Super App'
In a bid to evolve from ride-hailing app to super app, Grab announced four new services to its platform – trip planning, hotel booking, on-demand video streaming and movie tickets
From Ain Dubai to the Red Sea, Travel Brands Jostle to Find Their Groove in a Booming Market
On the morning after WiT Middle East ended, I went for a walk across from Jumeirah Beach to Bluewaters Island, a new development that boasts 132 shops and restaurants, Caesars Palace Hotel and the 210m Ain Dubai, touted as the world’s...
Letter from UAE: Excuse Me, Have You Got My Reservation Yet? The Art of Dealing with the Last Minute
The last time I was in Abu Dhabi four years ago, there was a lot of talk about the development to come that would transform this emirati of 214 islands into a tourism destination – among them, the Saadiyat Cultural District that would...
Al Tayyar Travel on the Move as Saudi Arabia Prepares to Transform
Exciting changes are afoot in the Saudi Arabian online travel market with the government’s Vision 2030 plan which sets ambitious targets to diversify sources of income and reduce reliance on oil in the kingdom
David Kong on the Transformation of Best Western Through Quality, Talent and Technology
Ever since he took over as CEO of Best Western Hotels & Resorts in 2004, David Kong has been a man on a mission to transform the company, and the process continues with the recent acquisition of WorldHotels, which added 300 hotels to it...
Travel Enthusiasts Help Fuel Trip 101’s growth
Trip101, a Singapore-based global 'travel enthusiast-generated media' startup, has reported exponential growth in web traffic and revenue, validating content and media as a powerful contributor of growth
Letter from Berlin: Brexit Woes, Hard Truths About Aviation and Hail the Good Guys of Globalisation
Flying across from Cardiff to Berlin via Amsterdam over the weekend of the Brexit negotiations made me mindful of how fragile and uncertain the social, political and economic landscape of Europe is
WiT Singapore 2018: Cherry Huang talks Alipay and the emergence of the 'lifestyle super app'
How can one really explain the phenomenon and colossus that is Alipay? Cherry Huang (General Manager, Cross-Border Business, South-east Asia, Alipay) did just that, documenting the goliath’s growth over the last 14 years from a 'Chine...
Welcome to the Blue Ocean of Cruising in Asia, Massive Market Yet to be Disrupted
Last week, I took a dip into the blue ocean of cruising – and it really is a blue ocean: Firstly, according to CLIA (Cruising Lines International Association), Asians are discovering cruising in a big way – for the first time, t...
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