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 The SHY Report... Library  (Click title to read article)

Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon.

Finding Love in the Arms of a Robot
Bicentennial Man isn’t the first piece of art to explore the existential question of what it means to be human, and whether man-made machines can truly become sentient autonomous beings, and whether they will one day be placed on the ...
Why SEA Could Produce Up to 30 Unicorns
Oliver Rippel, co-founder and partner of Asia Partners, believes South-east Asia could yield between 20 and 30 tech unicorns and he believes there are only certain sectors that can have global network effects, the rest, which includes onlin...
TripAdvisor takes Fake Reviews by the Horns
TripAdvisor has taken the issue of fake reviews by the horns and is urging other platforms like Google and Facebook to do the same
From Morse Code to 4G, from Yangon to Loikaw, Welcome to a New Yet Old Myanmar
About 20 years ago, I crossed the Burmese border through the Chinese frontier town of Muse and at one of the checkpoints along the route, I heard the tap-tap-tap of a Morse code machine
Excuse Me, Is That Champagne Real? Designing with VR and Accelerating Startups
The first thing I reached out for in the cabin was the champagne and even though it wasn’t real, it felt like the thing to do when one is flying in a space that’s decked out to look more like a Japanese onsen with soft steam bil...
TripAdvisor 's New Core Experience Chief Wants to Bring Empathy and Human-Centredness
Coming from a non-travel background, Lindsay Nelson is keen to bring in fresh thinking and ideas to her role as president, Core Experience, TripAdvisor, a responsibility she describes as 'bringing consumer empathy to TripAdvisor'
Travel Changed Her Life and Now Ayumi Wants to Influence Others
Travel changed her life and so now the former office worker absolutely wants to share it with her Japanese followers and soon, an international audience
Trip.com’s Lynn Qu on Going Global and Building a Super Travel App
A year into her role as vice president, product and marketing for Trip, and Lynn Qu is taking her experience working for brands such as Microsoft, Expedia and HomeAway (now Vrbo) to take the Ctrip group brand global and using the Chinese ed...
To Win in Corporate Travel Today, You Need a Tech Edge
FCM’s chief for Asia Bertrand Saillet speaks to Yeoh Siew Hoon on how it is blending best of online and offline in Asia by investing in new tech to enhance the traveller experience and taking lessons from its parent company’s re...
Meet the Man Who Wants to Change the Way Governments Look at Tourism in Asia
Ang Choo Pin left the world of politics and diplomacy to join travel because he saw an opportunity to make an impact in an industry that he believes is truly a force for good
Invest in Predictive Data and Create Sticky Customer Experiences to Win in Online Travel
At WiT Seoul held in early April, a panel of investors discussed what it would take to capture the hearts and dollars of South Korean travellers in an increasingly competitive travel space
Grab Adds Four New Services in Quest to Become 'Everyday Super App'
In a bid to evolve from ride-hailing app to super app, Grab announced four new services to its platform – trip planning, hotel booking, on-demand video streaming and movie tickets
From Ain Dubai to the Red Sea, Travel Brands Jostle to Find Their Groove in a Booming Market
On the morning after WiT Middle East ended, I went for a walk across from Jumeirah Beach to Bluewaters Island, a new development that boasts 132 shops and restaurants, Caesars Palace Hotel and the 210m Ain Dubai, touted as the world’s...
Letter from UAE: Excuse Me, Have You Got My Reservation Yet? The Art of Dealing with the Last Minute
The last time I was in Abu Dhabi four years ago, there was a lot of talk about the development to come that would transform this emirati of 214 islands into a tourism destination – among them, the Saadiyat Cultural District that would...
Al Tayyar Travel on the Move as Saudi Arabia Prepares to Transform
Exciting changes are afoot in the Saudi Arabian online travel market with the government’s Vision 2030 plan which sets ambitious targets to diversify sources of income and reduce reliance on oil in the kingdom
David Kong on the Transformation of Best Western Through Quality, Talent and Technology
Ever since he took over as CEO of Best Western Hotels & Resorts in 2004, David Kong has been a man on a mission to transform the company, and the process continues with the recent acquisition of WorldHotels, which added 300 hotels to it...
Travel Enthusiasts Help Fuel Trip 101’s growth
Trip101, a Singapore-based global 'travel enthusiast-generated media' startup, has reported exponential growth in web traffic and revenue, validating content and media as a powerful contributor of growth
Letter from Berlin: Brexit Woes, Hard Truths About Aviation and Hail the Good Guys of Globalisation
Flying across from Cardiff to Berlin via Amsterdam over the weekend of the Brexit negotiations made me mindful of how fragile and uncertain the social, political and economic landscape of Europe is
WiT Singapore 2018: Cherry Huang talks Alipay and the emergence of the 'lifestyle super app'
How can one really explain the phenomenon and colossus that is Alipay? Cherry Huang (General Manager, Cross-Border Business, South-east Asia, Alipay) did just that, documenting the goliath’s growth over the last 14 years from a 'Chine...
Welcome to the Blue Ocean of Cruising in Asia, Massive Market Yet to be Disrupted
Last week, I took a dip into the blue ocean of cruising – and it really is a blue ocean: Firstly, according to CLIA (Cruising Lines International Association), Asians are discovering cruising in a big way – for the first time, t...
Plug & Play Travel Plans Launch in Singapore to Bridge Gap Between Innovators and Corporations
Plug & Play Tech Center, the Silicon Valley-based company that bridges the gap between innovators and corporations, is looking to launch its Travel & Hospitality vertical in Singapore to plug into what it feels is a market gap waiti...
Mystifly Blends Indian, Japanese and Chinese Leadership in New Bid to Scale and Make Air Shopping Better
The biggest promise that the Internet brought was access to content anywhere and anytime, so 'Why should airfare booking be any different?' This thought gave birth to Mystifly back in 2009
To Aspiring Hoteliers: Don’t Be Seduced by the Glamour, Let Integrity Guide You
At the third Tern Travel Careers, veteran hotelier Jennie Chua shared nuggets of wisdom on what it takes to build a meaningful career in hospitality, including 'it’s the hotel that makes you, not the other way round'
Through The Looking Glass: What Drives Industry 4.0 Companies and How You Can Be Business 4.0
If you are a Business 3 company, it’s time to take it up a notch because Industry 4 is here where tech adoption is happening at an accelerated scale, challenging traditional business models and giving rise to new ones, and if you look...
Through The Looking Glass: How Travel and Home Helped Hugh Oliveiro Find his Voice as an Artist
In this first series of articles around our WIT Singapore Conference theme of 'Through The Looking Glass', where we look outside travel in search of different stories and lessons, we feature Singapore-Australian artist Hugh Oliveiro and how...
Letter from Seoul: Fasten Your Seatbelts and Brace Yourself for Another Golden Era in Low Cost Travel
I know it sounds like I am starved for recognition but it always gives me a small buzz when I hand over my Malaysian passport to the immigration officer at Incheon, Seoul and the little machine in front of her greets me in my native languag...
I Can See Clearly Now, But The Future is Still Blurred
As I go through my life without glasses, for the first time in a long, long, long time, I find myself feeling liberated, yet strangely vulnerable
'Data is the New Gold' has Become 'Data is the New Dirt'
What a week it’s been – first the Facebook data scandal and then the Grab-Uber deal in South-east Asia, and at the heart of it, our identities; The former led to outrage that we could have been so manipulated by marketers target...
Longhaul Low Cost the Next Wave – Airlines Have to Become eCommerce Companies that Fly
In the last 10 years, longhaul low cost airlines have mushroomed with international seats growing by 900%, newcomer World Airways, the first longhaul LCC in the US, will be 100% digital and Millennial-focused while Cebu Pacific is trying to...
Best practices in storytelling, an STB case study: Use your brain and make people happy
Last year, Myfanwy McGregor, co-founder of Adhesive PR in Sydney, had an idea for a campaign – was there a way to measure the happiness levels that Singapore can create? And so the agency for Singapore Tourism Board worked on a progr...
Letter from Assam, Part 1: Of Tea, Monsoons and Learning to be a Guest
'I remember when I was young the monsoons in Assam' and with that opening line, I settle back into my armchair at the Mancotta Heritage Tea Bungalow to listen to my host Sanjay of East India Travel Co
As Cruises Grow in Asia, Will Tech and Customer Behaviour Converge to Rock the Boat?
There are many things cruise companies say that they hold to be true: One of these is, if you’ve been on a cruise, you will become a fan for life, I don’t necessarily believe that to be true – I went on my first sea cruise...
8 Thoughts for 2018, Part 2
As 2017 draws to a close, it’s time to look ahead to what awaits us and we ask our panel of industry leaders to share their thoughts and personal wishes for the year to come
How to Fly High: Lessons from Tony Fernandes.
It was fitting that I was flying high on a United Airlines flight to San Francisco when I read the new book by Tony Fernandes, group CEO of AirAsia, as he told his story from the low cost airline to QPR (Queen’s Park Rangers, for thos...
Pitch Me Something I Don’t Understand, Says Investor Supremo Joel Cutler.
It is said the best ideas either terrify you or make you laugh, in Joel Cutler’s case, it’s ideas he doesn’t understand; Known as the man with the Midas touch with his investments in companies such as ITA Software, KAYAK a...
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