Banyan Group enters the United States, Dusit joins GSTC in support of sustainable hospitality and more...

Banyan Group enters the United States
Thursday, 26th March 2026

Developed in collaboration with Mast Capital and Curated JCZM Development, the project marks the US debut of Banyan Group’s flagship Banyan Tree brand through its first residential offering in one of the country’s fastest-evolving real estate markets >>

Dusit joins GSTC in support of sustainable hospitality
26 Mar 2026 : Dusit Thani Maldives implements a range of sustainability initiatives, from solar energy and plastic reduction to coral planting, with guests invited to take part in conservation activities >>

Cairns' reconciliation plan for its convention centre
26 Mar 2026 : Cairns Convention Centre has launched its Innovate Reconciliation Action Plan (RAP) 2026–2028, marking a major commitment to embedding reconciliation across every part of the Centre’s operations and the delegate experience >>

European living investment to exceed €70 billion in 2026
26 Mar 2026 : Investment in Europe’s living sectors* rose 22% to €62+ billion in 2025 and is forecast to exceed €70 billion in 2026, according to new figures from JLL >>

HIGHLIGHT ARTICLE

Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Thursday, 26th March 2026

This article answers the question: Are customers becoming more comfortable with AI in customer service? Answer: Are customers becoming more comfortable with AI in customer service? AI is not a strategy. Experience is. AI can support your customer service strategy, but it won’t replace it >>

Business Travel Reports: Turning Insights Into Opportunities
Travel reporting software is a valuable tool for managing travel, letting you drill down into spend patterns and trends to see the root causes of successes and issues in booking and expensing >>

In case you've missed it: Global eNewsletter of March 25, 2026
Global expansion, independent spirit: collection brands from Accor and Ennismore unlock new opportunity, United CEO: assume oil to go to $175/barrel and more >>