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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Sustainability & Environmental

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
When Improv Meets Business.
I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users' conference, the conference was everything about CRM (customer relationship management) and while there were some amazing demonstrations and s...

The Future of Video Marketing: My Takeaways from WistiaFest 2016.
In a recent HubSpot Podcast, called 'The Growth Show', Wistia Co-founder Chris Savage said, 'Video is really scary because it feels like you can have a huge effect on your brand because it can and because if you’re getting on camera d...

The Making of Town Hall Hotel and the Rise of a London Neighbourhood.
I’ve always believed in the power of collaboration and more than that, creative conflict, that often it takes two opposites, like yin and yang, to create magic and such is the case of the story of the making of the Town Hall Hotel &am...

Hotels Making Slow Strides in Mobile App Adoption.
Expectations of mobile devices are rising quickly and hotels have little to boast about when it comes to mobile app adoption, though the overwhelming majority of US leisure travelers stay in hotels every year, less than 40% have a hotel app...

Five Reasons Your Company May Fail at Customer Service.
There are a number of reasons that companies fail at customer service and as I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own research, there are some very clear reasons

Millennials Spend More Freely, Complain More Loudly and Crave Mobile.
Global study into travel habits across generations - Millennials blend business and leisure, are happy to share data to streamline travel and crave mobile devices for Business and Leisure Travel

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