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 Feature Articles and Research Library
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia's most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
Finance, Tech & Asset Management
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels' "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Sales & Sales, Revenue Management, Social
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Globally Informative
Read here articles related to global trends, management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Wellness, Lifestyle & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today's travellers.
Sustainability & Environmental
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
Newsletters by Date of Publication
Our past issues of the global enewsletters can be found here.
 Latest Articles
Global eNewsletter of January 15, 2026
Securities fraud investigation into Trip

Succeeding With GEO: How Hotels Compete in AI-Driven Travel Search
Will your hotel appear in AI search results or vanish behind the competition?

Most People Don’t Know How to Sell — But Think They Do
Before we begin, a note: I dedicate this article to every sales professional out there, selling is not easy — it demands resilience, courage, discipline, and heart

Global eNewsletter of January 14, 2026
Singapore’s 2026 slowdown is being misread, Blackpink’s Lisa is the new Thailand tourism ambassador and more

Hotel AI Deployment Planning from the Framework of a Switchboard Operator
It seems every day there’s another announcement surrounding some preternatural feat that artificial intelligence (AI) has accomplished

Google Changing How We Book Everything from Hotel Rooms to Tours to Flights
Google and a group of major retailers launched a new tool (Universal Commerce Protocol), the takeaway is shopping will no longer depend on clicking through a website
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