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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Don't Rely on Data Alone, Trust our Gut.
Anyone in business today is swamped with data, this chart shows you one thing while another can totally contradict it!  When I stepped down as President and CEO, I said the hotel business was getting too complicated, to which my long-...

The Surprising Psychology Behind Successful Hotel Websites: Part One.
Some hotels are more beautiful or more grand than others

Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 3.
The 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) was published in the spring of 2014, with an implementation date of January 1, 2015;  The responsibility for revising the USALI lies with the ...

The Evolving Landscape of Online Bookings.
Will 2015 go down in history as the year when we reached a tipping point for online travel distribution? There are certainly some key developments happening that should keep a couple of travel and hospitality marketers awake at night

How to Use Flash Sales to Turn Around a Distressed or Under-Performing Hotel?
When discussing Flash Sales there appears to be a lot of dislike in the hotel industry, the consensus could be summarized as that commissions of such email subscription promotional websites are way too high and discounts required are way to...

Ctrip to Bank on Product and Customer Service to Succeed in South-East Asia.
Ctrip, China’s largest OTA, opened its doors in Singapore with the official launch of its brand in Singapore last week;  The move signals the company’s regional ambitions with localised websites that went live ea...

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