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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Leveraging Cross Cultural Differences: How to Get the Most from Cross Cultural and Diverse Teams.
Have you thought about just how connected the world now is? An aerial view of the world at night from outer space shows a globe criss-crossed by international air travellers, and maps of internet use reveal vast intricate webs of connection...

The 7 Step Guide to Managing Negative Customer Feedback.
A case study in consumer fraud, social media & the power of reviews;  If you’ve ever been the recipient of a bad online review of your business, you may find yourself frustrated by the apparent lack of control we as entrepre...

Replacing a Project Manager Mid-Flight.
One of my column readers recently sent in this question: One of our senior project managers left abruptly in the middle of a 3 year million $ contract, what experience and education would you consider in promoting a replacement?&n...

Employee Engagement is Not the Goal, It’s the Starting Point.
Engagement is not the finish line where the race ends

LinkedIn Recommendations: Strategies For Credibility.
First of all, let’s not confuse recommendations with endorsements: Endorsements can originate from anyone you’re connected to, whether they have first-hand knowledge or not!  Recommendations, on the other hand, are written...

The Business of Cities 2015.
What do 200 City Indices tell us about the urban world in 2015?  City indices are now devised and sponsored by nearly every kind of actor and institution operating in the urban field

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