| Feature Articles and Research Library (Click title to access library)|
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
|The SHY Report...|
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
|Culinary, Restaurants & Bars Related|
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
|IT and Finance|
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
|Human Resources & Training|
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
|Social Media, Marketing, Sales & Revenue Management|
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
|Global & eBizz|
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
|More Good Materials|
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
|Lifestyle, Spas & Travel|
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
|Environmental & Green|
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
|Where the Family Travelers Are.|
The rise of travel terms such as bleisure (business and leisure) and framily (friends and family) points to growth in the family travel segment;
Sometimes attaching days to the end of a business trip so that a spouse and childre...
Travel Trends: What’s Next in Tourism?
Time to head off to your favorite destination, will you stay home, embark on a staycation traveling in your own state or province or will you fly away to some remote island or perhaps rather in a bustling European city?
Peter Corcoran, fro...
The Customer Service Hostage Situation.
Some of my clients have mentioned to me that social media gives customers such an upper hand, one even mentioned that he felt that his customers are holding his company hostage
Developing your Hotel’s Content Marketing Voice.
When a hotelier delivers their message on social media and in their content, the main goal is to get a reaction from the audience, that reaction can be a follower on social media, a ‘like’ or share of a blog, a visit to the hote...
Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 7.
The 11th Revised Edition of the USALI contains some significant changes that are very obvious to readers, examples include the addition of a new Undistributed Department (Information and Telecommunications Systems), or the movement of Non-O...
Making an Up-Sell Click Seamlessly, Rather than Blatantly Selling It.
Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty