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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Downsizing: Best Practice Advice.
Having worked with a multitude of companies who have had to manage a downsizing, I have observed many negative approaches to this process; As such, I know of better and more sensitive ways

Think Qualitatively About Guest Reviews.
Life used to be simple and somewhat orderly: Hotels were classified as 1 through 5 stars (or diamonds) by reputable agencies such as AAA or Mobil/Forbes, classification was based upon a specific set of criteria for both service and physical...

Changing Trends in Hotel Couture: How Hotels are Capturing a New Designer Dream.
For years, hotel operators and developers have collaborated with luxury fashion houses to combine the best of five-star hospitality with flashes of designer fashion, But travel trends are changing and the industry must do more than stamp br...

Letter from the road: The differences between Hong Kong, Abu Dhabi and Dubai.
At Hong Kong airport, a PA announcement warns us about two viruses – one that sounds like a beer and one that rhymes with beer (Corona-something and MERS) – and advises us to refrain from touching 'poultry, birds and camels' on ...

Speaking the Same Language and Understanding Hotel Owners in China.
Understanding Chinese Hotel Owners and their management style, their behavior and what motivates them to own a hotel defines literally the language they speak and is a key component to the success a Hotel Manager can bring when ap...

Sound Track: Using Audio to Enhance Customers' Perception.
The Financial Times has a review of The Sonic Boom, a book that examines 'How sound transforms the way we think, we think, feel and buy'; The article points out that 'the power of a song to transform emotional texture' is what Jo...

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