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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Eliminating Those 'Friction Points' of the Guest Experience.
We know what those 'friction points' are, in the Navy the process was called 'hurry up and wait', in Hospitality it is similar – all that down time, mindless vacuum, endless space, lost time – as our guest waited to check-in or have their f...

Are Luxury Hotels Worth the Price?
A car pulls up to a hotel, the owner gets out as a doorman removes the bags and a valet takes the keys and drives away; Inside the lobby a well dressed person at the reception desk goes through the check in process while describing all th...

Execute or Be Executed.
Talk about your character-building experience -   I was a young hot-shot project manager on an engagement that I had sold to a client, I had it all planned out and had delusions of completely delighting my client with an issue-free project...

Beware of Departmental Siloing.
I want you to think about your day-to-day life as a hotelier, whatever rank or title you hold: what department do you belong to? How often do you chat with members of other units? Are there any people on your team who are particularly tuned...

Frequency Programs: Tearing Up Tiers?
Colloquy, the 'go-to resource for loyalty intel­ligence' for over two decades in their tireless search for insights into loyalty programs takes another look at loyalty program tiers and what they mean to consumers; Their most recent paper...

The Potential Additional Revenue From A Daily Quest For Just One More Booking.
In speaking with hotel revenue and marketing managers at the HSMAI Revenue Optimization Conference last month, it seems there is an ever increasing list of tasks grabbing their attention

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