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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
The Four Cornerstones of Superior Customer Service.
The heart of any company can be found beating inside the walls of its customer service department;  Providing superior customer service after the sale is a smart business decision that pays long-term dividends

The Glass Ceiling is Alive and Well Thank You.
I hate to be the bearer of bad news, but talking about breaking the glass ceiling, year after year after year without ever doing anything about it is getting old;  It is as empty as talking about California running out of water and do...

What’s Next in Loyalty Programs.
Participants in the first Cornell Loyalty Management Roundtable focused on how to move hospitality loyalty programs off dead center, with a goal of finding ways to make customers truly loyal

How TV and Mobile Technology are Changing the Face of Destination Marketing.
Up until recently, most destination marketing was done with traditional media: newspapers and magazines, public transportation, and television

Protecting the Earth: A Group-Wide Initiative.
Earth Day is celebrated every year on April 22 as a global effort to show support for environmental protection;  From our food purveyors to our local wildlife, Shangri-La hotels and resorts around the world are proud to help protect o...

The Pros & Cons of the Commonly Used Booking Restrictions.
Every hotelier has used a restriction in their pricing strategy at one time or another;  Whether a minimum length of stay (MinLOS) requirement over a particularly busy period, or a restriction on a particular day preventing ...

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