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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Sustainability & Environmental

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Google’s Ppenalty for 'Intrusive' Interstitials: What Hoteliers Need to Know.
Google is once more making it clear what kinds of mobile experiences they want to encourage, recently, they announced they would start penalizing sites with intrusive mobile interstitials in their search results

New Hotel? Here's How to Use OTAs to Drive Future Direct Bookings.
'If I was starting a hotel from scratch, I’d give all my distribution to OTAs and just concentrate on the guest and their experience', that was the view announced by David Turnbull, co-founder of SnapShot, at the Seize Opportunity in ...

Four Customer Service Lessons From a Stevie Award Winner.
Congratulations to Squaremouth, who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! (For those that don’t know, the Stevie is an international business awa...

5 Tips For Incorporating Reviews Into Your Hotel Marketing Strategy.
In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that guest feedback is the thing that can make or break your hotel marketing strategy

Interview with Airbnb Host Management Platform, GuestReady.
The on-demand economy is taking off thanks to the likes of Uber and Airbnb, the boom in ride and home-sharing also opens new opportunities for new business to emerge and leverage from the new economy

Introducing the 'Psychometric SWOT' Exercise for Effective Team Development.
Growth - Expansion - Development - Progression: These words translate in a business sense to an increase in size, footprint, market share, revenue and profit or shareholder value, they are common aspirations of most companies eager to ...

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