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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Sustainability & Environmental

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
4 Marketing Tools to Connect With Customers & Grow Your Business.
We live in a digital age which means more customers are online and if your business is not actively engaged online, you are missing out on connecting with potential, and current customers

Letter from Bali: It’s Indonesia's Time in the Digital Sun.
It’s a full flight, the beginning of a long weekend for Singaporeans and Bali’s always a quick and good two-hour-flight escape for stressed out city folks

Want to Get Your Hotel Distribution and Marketing Right? Here are Nine Habits you Should Pick Up.
The inaugural WIT Hospitality conference took place in Hong Kong’s state-of-the-art Hotel ICON on March 22, 2016 and the day brought forth far more than fresh insight, but it also acted as a platform for key players to fight...

7 Reasons to Offer Outplacement for Poor Performance
Poor performance in an employee may arise for a number of different reasons, but when an employee’s performance is obviously unacceptable and everyone knows it, it can be easier to take action, especially if the person has had every o...

Simple Doesn't Mean Easy.
My belief is that customer service is simple - at least it is on the surface - It can be as simple as just being nice to a customer and being nice, showing empathy, being sincere – these are some of the basics of customer service, and...

Four Ways To Compete Against New Properties In Your Market.
It’s a nightmare that way too many hoteliers can relate to: an already saturated market being bombarded with new hotels left and right, each with shiny new technology, the comfiest beds in all the land and thousands of square feet of ...

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