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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Sustainability & Environmental

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Entrepreneurs’ Corner: In Conversation With An Innovative Modular Hotel Real Estate Developer.
At last month’s International Hotel Investment Forum in Berlin, the event organisers arranged a panel discussion with four entrepreneurs and (co-)founders of new hotel concepts, the question up for debate: 'Where is the innovation?'&n...

Airline Service: Stop Complaining, Be Grateful For Super Low Fares!
As a hotel industry customer service trainer and conference speaker, I am on the road nearly every week, being based in a large metropolitan area such as Ft Lauderdale / Miami, FL, it is not logical to stay loyal to one airline; I find it b...

5 Factors that Influence the Cost of Your Facebook Ads.
Facebook has become a must in brands’ overall digital marketing strategies — and more and more managers are trying to better understand and evaluate the true costs of a Facebook ad campaign, several factors come into play regard...

How to Generate Last Minute Bookings.
Being fully booked all year around is the dream of every hotelier, however in reality most places have slow seasons which require increased marketing efforts

Engaging the Disengaged.
We’ve all heard it, nobody likes their job or the company they work for, well maybe it’s not quite that dramatic but it is true that a Gallup poll indicates that disengagement is at a whopping 70%

An Overview of Hotel Management Contracts in Europe.
While hotel lease contracts have traditionally been very popular in Europe and continue to be preferred or required by many institutional investors, management contracts have become increasingly prevalent as many other investors have sought...

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