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 Feature Articles and Research Library    (Click title to access library)
Career Management

Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management

The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...

Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related

Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance

Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management

Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz

Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials

Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel

Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Sustainability & Environmental

Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
Newsletters by Date of Publication

Our past issues of the global enewsletters can be found here.
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 Latest Articles
Global newsletter: July 21.
TODAY: Marriott’s revised cancellation policy upsets the travel industry

Learnings from and for Africa’s Game-Lodge Industry.
Travel and tourism in Africa is quite often synonymous with wildlife safaris and as tourism in sub-Saharan Africa grows there is an increasing demand for wildlife safari experiences ranging from day trips to multi-week adventures; from self...

Crafting the Perfect Guest Experience, From Website to Hotel - Part 2 of 2.
Crafting the perfect guest experience: Nowadays, it’s no longer enough to simply provide a hotel guest with a room to sleep in, savvy hoteliers are realising that by creating remarkable experiences on property, guests are more li...

Do You Trust Your Customers? Do Your Customers Trust You?
I just returned from Influence 2017, the annual conference put on by the National Speakers Association, my friend and one of the world’s authorities on trust, David Horsager was one of the amazing keynote speakers and he shared an exc...

Global Newsletter: July 20.
TODAY: Phuket exposes flaws in hotel sector & another Trump Hotels breach

What Upsets Guests in a Restaurant.
Upon entering:  Being asked “any reservations?” even before being greeted

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