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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Measuring Guest Satisfaction, Think Again!
Exclusive Feature: Get your hands on data that can help you make real strategic decisions;  One of the cores of most businesses is guest or consumer satisfaction leading to loyalty and to be able to fully understand behavior of t...

A Purposeful Customer Experience Shouldn't Happen by Accident.
The customer experience shouldn’t happen by accident, it should be planned and thought out well in advance of the success you hope to have with your customers

Taking Charge of Personal Branding: Brand Yourself or Be Branded.
Recently I participated in a workshop around personal branding, the first question asked by the facilitator was 'Who  here has a personal brand?' I was very surprised to see that less than half the people in the room raised their hands...

Making a Foreign Site Click in China - It's a Game of Technical and Commercial Issues.
Website performance, particularly site speed, is an area of opportunity for foreign operators to consider: An assessment how foreign entities can improve upon their respective websites

Crisis Management Lesson: You Are Always on Camera.
These days, it’s pretty safe to assume you’re always on camera: whether it’s a cell phone, spy cams that can appear to be just about anything, or, as in this case, a plain old security camera, someone’s watching

Hotel Retailing Resolutions Part 2: Enhancing Your Booking Platform to Increase Conversions.
Content seems to be King in 2015!  To be on the leading edge, personalization of content should be your focus but exactly how should you customize your hotel’s content?  In our previous blog, Paolo Torchio recomme...

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