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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
Facebook Bans Incentivizing Likes: No More Fan-Gated Sweepstakes.
On August 7, 2014, Facebook announced that they have changed their platform policies so brands can no longer incentivize users to like a Page; In layman’s terms, you cannot have applications that show one set of content to ...

The New Gen Renter: A Threat or Opportunity to Hotels?
I came home from walking the dogs the other day to find a notice left on my door by my estate management (I sometimes feel they’re there to keep me in my place rather than keep people out);  Anyhow, the gist of the memo was to t...

5 HR Tips For Upgrading To New Technology.
Upgrading the technology used in the business environment will help increase productivity, increase privacy, and will keep the company on the leading edge; With the privacy laws becoming more stringent, new technology will help the company...

Managing the Risks of Rewards Programs.
Are hospitality and travel companies managing the risks of their rewards programs?  Building customer loyalty is a core component of airline and hotel companies’ strategy, but at what price? The current status of loyalty data se...

My Rules for Tipping.
To celebrate International Housekeeping Week, we are placing tip envelopes in 160,000+ rooms; Most people are not sure who to tip and who not to tip when they receive good service but I try to tip everyone from the pizza deliveryman to the...

Moving Beyond Marketing.
Generating social business value across the enterprise -  The 2014 MIT Sloan Management Review and Deloitte social business study reveals three drivers of social business maturity—and a strong connection between social business ...

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