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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asiaís most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotelsī "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of todayís travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
12 Content Ideas for Your Hotel's Blog.
Exclusive Feature: Running a blog isnít always easy (trust me, I know!), but it is one of the best ways to attract audiences, gain traffic and promote yourself; Most blogs begin well, but then slowly but surely start post...

Global Update: Who's Where and Doing What - August 2014.
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm

Enforcing Your Policies Outside The Workplace.
All employers adopt and enforce policies regulating conduct at the workplace, many employers expect that employees will follow their employment polices at all times regardless of whether the employee is working or at work

Rate Quotation Training Tips For Reservations and Front Desk Staff.
While many hotel reservations and front desk training programs focus on converting inquiries into bookings, it is also important to train these teams on proven techniques for quoting rates effectively

Make Guests Tweet!
As I often say in my training workshops, a hotelís guest services staff is now part of the marketing and PR department!† With the continued explosion of social media postings and online guest reviews, the walls of hotels are essentially m...

Staying Connected: Avoiding Online Withdrawal on Vacation.
Exclusive Feature: Going on vacation is a good way get away from the stress of your day-to-day life, but some hotels take it too far by cutting off access to mobile devices as well; While taking a break from phone, e-mail...

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