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 Feature Articles and Research Library    (Click title to access library)
Career Management
Resources, tips and information to career management. Find details on how to prepare yourself for interviews, write a powerful and sellable resume and ensure you are getting noticed by global recruiters and more.
Crisis Management
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more.
The SHY Report...
Regular columns on trends and issues in the hospitality industry by one of Asia’s most respected travel editors and commentators, Yeoh Siew Hoon.
Culinary, Restaurants & Bars Related
Articles about the hotel's department which contributes most to it's image. Read about wine and dine, cigars, food safety and more.
IT and Finance
Find articles covering Technology and Finance including such topics as the wireless world in hotels, the Internet, financial issues affecting Hotel management and new administration methods. Reviews, analysis and more.
Human Resources & Training
The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.
Social Media, Marketing, Sales & Revenue Management
Social media, the latest fashion item or a not to be under-estimated new comer who will grow more power full as the web develops. Read here articles related to social media hotel & business marketing, eCommerce, sales programs, marketing strategies, revenue management and more.
Global & eBizz
Read here articles related to management issues, business and development, industry related issues, world's events, reviews and more.
More Good Materials
Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.
Lifestyle, Spas & Travel
Views on lifestyle, wellness and travel by our travel writers whom travel frequently throughout the world on assignments for the major travel magazines. In combination with health & spas at hotels and resort which have become an important feature for a growing number of today’s travellers.
Environmental & Green
Being environmentally friendly & focused on green is a hot topic and requires special attention. Here you will find related materials, tips and best practices which can be used and implemented.
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 Latest Articles
What Does 2015 Hold for the Travel Industry?
Exclusive Feature: In a recent survey conducted by PriceWaterhouseCoopers LLP (PwC), Italy, United Kingdom, China, Peru, France, Mexico, Australia, South Africa, Brazil and Vietnam were ranked as the top ten destinations for travelers ...

One of the Secrets to Amazing Customer Service: Attitude.
Just recently I was asked to come into a small executive meeting with just twelve people to talk about customer service; With this intimate group, I wanted to be a little more interactive; a dialogue with the audience, versus a monologue o...

Drug Testing In Your Non-US Operations.
Many US-based employers perform pre-employment, post-accident, or random drug testing and with some exceptions, they are generally permitted wide latitude in deciding when to conduct such tests

The Men, The Myths, The Legends: Why Millennial 'Dudes' Might Be More Receptive to Marketing.
Millennial males are, in theory, elusive creatures;  They’re commonly thought of as cord cutters who can’t be—and don’t want to be—reached, but many marketers remain eager to connect with this young, digi...

Why Tujia had to Take a Different Approach with Vacation Rentals in China.
When Melissa Yang returned home from the US to start a new vacation rentals site for China, she knew she had to do it differently; While the experience she had had working with Escapia, a vacation rental bookings site which was acquired by...

Combining Big and Small Data for Coherent Marketing Outcomes.
The past couple of years have witnessed a tussle between proponents of big and small data with advocates for the larger playing an outsize role in promoting its usefulness, real and imagined, for marketing in a variety of industries

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