TODAY: How Lufthansa enabled customers to pay in miles, cash, or both, Why Is the tourism industry ignoring the reality of Myanmar? and Room with a brew: World’s first 'beer hotel'.

How Lufthansa enabled customers to pay in miles, cash, or both
Friday, 23rd February 2018

It may come as a surprise to many, but the more miles airline passengers consume, the better it is for the airline. Whenever miles expire, customers lose their trust in getting the expected value from mileage programs and may question whether the membership is worth it. It’s wasted potential when customers don’t get the most out of loyalty schemes >>

Why Is the tourism industry ignoring the reality of Myanmar?
23 Feb 2018 : Delicate question this. Should the tourism industry be supporting Myanmar while its regime kills and persecutes the Rohingya people because of their religion? >>

Room with a brew: World’s first 'beer hotel'
22 Feb 2018 : The DogHouse, as the hotel will be called, is scheduled to welcome guests in the first half of 2019 and the 22-room DogHouse will feature beer taps in the rooms, a built-in shower beer fridge, and rooms will overlook the brewery itself >>

MO to manage luxurious residences in Barcelona
23 Feb 2018 : Mandarin Oriental Hotel Group has announced an agreement to brand and manage 34 luxurious Residences by Mandarin Oriental, Barcelona housed in a 20-storey tower, with a prime location at the intersection of Passeig de Gràcia and Avinguda Diagonal >>

2018 Asia Salary Guide
23 Feb 2018 : The salary and hiring insights in this eleventh edition of our annual Guide are drawn from over 3,000 employers across Asia representing some six million employees >>

HIGHLIGHT ARTICLE

Will Other Asian Retailers Follow Muji’s Move Into Hospitality?
Friday, 23rd February 2018

American furniture retailer West Elm has done it, as have luxury brands such as Armani and Bulgari and now Japanese lifestyle giant Muji, which is known for its minimalist aesthetics, is taking a step into the hospitality business >>

Booked or Stayed? The Question Every Revenue Manager Needs to Ask
Exclusive Feature: As we move deeper into 2018, hoteliers face evolving challenges and opportunities in the APAC region and there are a couple questions all hotel revenue managers should ask themselves: are you using booked or stayed data? Or, being more direct, is your revenue management system using the wrong data? >>

Operating on Your Personal Assumptions Can Be Dangerous
Not long ago, I had a somewhat tenuous conversation with one of our suppliers, I mentioned to him that it took too long for him to call me back (This time it took three days) and his response was, 'I called you back the same week, that isn’t good enough?' No! It’s not! That’s not what good service, at least for me, is about >>