Meliá Hotels opens first in Thailand, MO will open Madrid, ways to tackle rate disparity with wholesalers and overcome 'Compassion Fatigue'.

Meliá Hotels opens first in Thailand
Thursday, 16th January 2020

The soul-stirring coastal haven, which combines a modern essence with the charming maritime heritage of Koh Samui, marks the first hotel under the Meliá Hotels & Resorts brand to open in Thailand.

The opening of Meliá Koh Samui is the start of a strategic roll-out of the Meliá brand in Thailand and at least two more hotels will be opened in key destinations across Thailand >>

MO will open Madrid property in summer 2020
16 Jan 2020 : The iconic Hotel Ritz, Madrid is set to open in Summer 2020 as Mandarin Oriental Ritz, Madrid, following the most extensive restoration in its 110-year history >>

W Hotels sign Playa Del Carmen, Mexico
16 Jan 2020 : Marriott International announced that it has signed an agreement with Fibra Inn to bring the W Hotels brand for the first time to Mexico’s Yucatan Peninsula >>

ITB Berlin 2020: Germany’s camping market is booming >>

HIGHLIGHT ARTICLE

Ways to Tackle Rate Disparity with Wholesalers
Thursday, 16th January 2020

Without a tool like Parity Insight in place, it can be difficult to control this, with many revenue managers resorting to making their own test bookings as a way to keep their wholesalers in check, where automated root-cause detection technology would be the smarter option.

However, the offending wholesaler is often confronted, only to do it again weeks later >>

How To Help Your Front Desk Colleagues Overcome 'Compassion Fatigue'
As part of the prework I do before conducting on-site training workshops for front desk teams.

I always look at the existing, in-house training standards and content and nearly all programs cover the concepts of showing empathy, and especially at Forbes rated hotels, to establish authentic, emotional connections >>

Your Emergency Response Plan - Be Prepared
An important question: how should customer support agents handle callers who are threatening to harm themselves and/or others? This is a serious topic. If someone threatens to do harm to themselves or others, it cannot be taken lightly >>

In case you've missed it: Global eNews of January 15, 2020
Wego and Azerbaijan announce jump in GCC arrivals, ONYX signs Hangzhou, futurecasting 2020 and never stop learning from your customers >>