Wego and Azerbaijan announce jump in GCC arrivals, ONYX signs Hangzhou, futurecasting 2020 and never stop learning from your customers.

Wego and Azerbaijan announce jump in GCC arrivals
Wednesday, 15th January 2020

Wego revealed that the bookings to Azerbaijan have increased by 155% in the last four months. This growth follows the recent partnership with Azerbaijan Tourism Board to drive more GCC tourists to 'take another look' at the country’s tourism >>

ONYX Hospitality Group signs Hangzhou
15 Jan 2020 : As part of the main building of Hangzhou East Bay Headquarters and scheduled to open in 2021, Amari East Bay Hangzhou will become the highest hotel in the Qiantang New Area >>

Kempinski Hotels pays tribute to the Lady in Red this year
15 Jan 2020 : Providing a genuinely personalised and intuitive guest experience based on cultural empathy is partially the role of the iconic Lady in Red, a highly emblematic position created by Kempinski Hotels ten years back >>

Rotana announces new President & CEO
14 Jan 2020 : Establishing a strong start to 2020, Rotana announced that Guy Hutchinson, Acting Chief Executive Officer, has been promoted to serve as the permanent President & CEO to lead the company’s next phase of growth >>

HIGHLIGHT ARTICLE

Futurecasting 2020: What’s Ahead For Hospitality?
Wednesday, 15th January 2020

2019 has seen yet another year of fast-moving market developments in the travel and hospitality industry.

There have been old players crashing out, new players cashing in, and a whole host of novel trends and opportunities for hoteliers to get excited about, prepare to counter, and potentially exploit in order to boost or protect revenue.

It’s tough to single out the most significant forecasts for next year, but we’re confident that the developments below will be ones for hoteliers to keep an eye on in 2020 >>

Reducing Your Stress in the Hospitality Industry
If there is one thing we have plenty of in the hospitality industry, it is stress and unlike many other industries, though, we can never show it in front of our staff or in front of the guest >>

Never Stop Learning From Your Customers
These days, you have about 10 seconds before your website visitors lose interest. That’s why anticipating and answering the range of questions your guests have is a crucial part of keeping their online attention and driving direct website bookings >>

In case you've missed it: Global eNews of January 14, 2020
The closet that checks in before you do, Chinese outbound destinations, questions about rate disparity and increase guest service scores >>