Airbnb reimagines luxury travel, 2019 China CEO Outlook, be a storyteller, not a seller, outdated venue management technology costs you more than you think and proactive customer support.

Airbnb reimagines luxury travel with Airbnb Luxe
Thursday, 4th July 2019

Eleven years ago our founders, Brian and Joe, inflated three airbeds in the living room of their SanFrancisco apartment and Airbnb was born.

Now a new Tier brings Airbnb approach to luxury travel - incredible places to stay, bookable through abeautifully designed and easy-to-use product, with access to trip designers who provide deep local knowledge, end-to-end trip planning, concierge services and 24/7 VIP support >>

Minor Hotels Introduces Avani and Oaks to Yangon
4 Jul 2019 : Minor Hotels will debut its Avani and Oaks brands in Yangon, Myanmar, with the development of two hotels as part of a management agreement with Kajima Yankin PPP, a wholly-capitalized subsidiary of Kajima Overseas Asia >>

KPMG launches '2019 China CEO Outlook'
4 Jul 2019 : China’s CEOs face a number of headwinds, as do their global counterparts, with a volatile global economic outlook and ongoing US-China trade tensions, these uncertainties are bound to have some impact on overall business sentiment >>

News from around Europe
4 Jul 2019 : Hotel industry and travel news from around the European region: Invesco acquires three Tivoli hotels in Lisbon from Minor, Atream acquires portfolio of six Belgian hotels, Gecina sells its French hotel portfolio to Angelo Gordon and more >>

HIGHLIGHT ARTICLE

Be A Storyteller, Not A Seller
Thursday, 4th July 2019

At the heart of every successful hotel lies a well-crafted, unique and engaging story. Hotel marketing rock stars are vigilant about ensuring that their property’s story and unique value proposition (UVP) is infused in every marketing touchpoint.

The problem is, many hoteliers don’t have a firm grasp on what their story is, much less how to communicate it >>

Your Outdated Venue Management Technology Costs You More Than You Think – Part 2
Any hotelier knows that group travel often represents a big score (from a revenue perspective) for their property, after all, an otherwise slow week or time of year (shoulder season) can experience a quick and profitable uptick following a large-scale booking on behalf of a group or meeting >>

Proactive Customer Support
When a company knows about a problem before the customer does, it can let the customer know before they call the company. Another way to be proactive is to take care of a problem before it’s even a problem >>

Employers Take Heed: The EEOC Is Cracking Down On Pay Discrimination
Equal pay for equal work is a hot topic for employers and in the last few years, several states have passed equal pay laws, while the Equal Employment Opportunity Commission (EEOC) is paying more attention to equal pay issues on the federal level as reflected in recent enforcement actions >>

Global Newsletter from yesterday: July 03, 2019
Independent hotels thriving in secondary markets, largest hospitality trust in Asia Pacific formed, the direct booker and their device habits and top pain points for revenue managers unveiled >>