Indonesian tourism growing twice global average, Hilton CCO says AI will free staff to focus on personal touches, Abu Dhabi leverages unique offerings to attract Chinese and customer delight, but what about fraud prevention?.

Indonesian tourism growing twice global average
Friday, 22nd March 2019

Travel & Tourism in Indonesia grew by 7.8% in 2018 – double the global average of 3.9, and ahead of Indonesia’s wider economy, which grew by 5.1% last year.

In 2018, Travel & Tourism contributed USD $63 billion) and nearly 13 million jobs to the Indonesian economy, one in three of all tourism jobs in the ten countries that make up South East Asia, are located in Indonesia.

This makes Indonesia the third largest Travel & Tourism economy in South East Asia after Thailand and the Philippines >>

IATA Launches CEIV Fresh, a new industry certification
22 Mar 2019 : The International Air Transport Association has launched a new industry certification - the Center for Excellence for Perishable Logistics (CEIV Fresh) - to improve the handling and the transport by air of perishable products >>

Mandarin Oriental’s first hotel in China’s capital
22 Mar 2019 : Mandarin Oriental Hotel Group has introduced its legendary hospitality to China’s capital with the opening of Mandarin Oriental Wangfujing, Beijing >>

HIGHLIGHT ARTICLE

The 'Hospitality X-Factor', Foundation Of Long-Term Success
Friday, 22nd March 2019

Academic research and real-world HR practices alike traditionally emphasize task performance, which reflects the technical core of specific jobs, such as software expertise, menu knowledge or compliance with safety and sanitation standards.

Domain knowledge is important, but it has limited utility, primarily because the focus is on a narrow (i.e., job-specific) set of tasks and responsibilities. Evaluations based on task competencies alone are tactically oriented and good when 'hiring people for today' >>

Abu Dhabi Leverages Unique Offerings and Tailored Services to Attract Chinese Tourists
Building on deepening trade ties and China’s position as the world’s most lucrative outbound tourist market, Abu Dhabi has made a series of strategic decisions to attract Chinese visitors.

A combination of strategic partnerships, promotional activities and changes to visa legislation have seen successive years of strong growth, culminating in the country becoming the emirate’s number-one source market in 2017 >>

Hilton CCO Says AI Will Free Staff To Focus On Personal Touches
Artificial intelligence (AI) will free frontline hotel team members from admin so they can focus on customer experience, one of Hilton’s top executives said >>

Simple CX = Customer Delight, But What About Fraud Prevention?
Simple experiences that mean convenience and control for shoppers are welcome, but they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned >>

Modern Stadiums Boost Their Foodie Credentials
From fast food classics to steak, sushi and salad, stadiums are revamping both their facilities and their menus to span street food and chef-led restaurants >>