Rosewood Hong Kong opens its doors, Marriott three-year growth plan, The Hotels Network CEO: personalization is opportunity, luxury brand diversity and transformation of Best Western through quality, talent and technology.

Rosewood Hong Kong opens its doors
Wednesday, 20th March 2019

Rosewood Hong Kong opens as a magnificent new ultra-luxury property in the heart of the Victoria Dockside district on the shores of Victoria Harbour.

The opening of Rosewood Hong Kong is a defining milestone for the group, solidifying its stature as one of the world's most dynamic hotel brands and a leader in global style. This showpiece of the brand's highest aspirations epitomizes Rosewood's essence and represents the complete manifestation of a differentiated and modern expression of ultra-luxury hospitality >>

Marriott three-year growth plan adds 1,700 hotels
20 Mar 2019 : Marriott International will present the company’s three-year growth plan, which includes opening more than 1,700 hotels around the world, at its meeting with institutional investors and security analysts at the New York Marriott Marquis >>

South Africa: Africa’s largest tourism economy in 2018
20 Mar 2019 : Travel & Tourism in South Africa contributed millions of jobs and billions of ZAR to the economy in 2018, making it the largest tourism economy in Africa, according to the World Travel & Tourism Council’s (WTTC) annual review of the economic impact and social importance of the sector >>

HIGHLIGHT ARTICLE

The Hotels Network CEO: Personalization Is Opportunity
Wednesday, 20th March 2019

Exclusive Feature: The Hotels Network, an innovative company offering technology designed to help hotels increase their revenue through 'predictive personalization' to encourage direct bookings, was founded by CEO Juanjo Rodriguez in 2015. Today, it serves 4,000 hotels across 60 countries.

4Hoteliers sat down with Rodriguez to speak about his company, the market and the future of the hotel industry >>

Luxury Brand Diversity Programs Won’t Prevent More Culturally Insensitive Mistakes
Over the last several months, Burberry, Gucci and Dolce & Gabbana have been caught, tried and convicted in the court of public opinion for the crime of cultural insensitivity and these are only the most recent examples of brands guilty of a spate of similar outrages >>

'Heart Failure': The Leading Cause Of Bad Reviews
When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure'. And to be more specific, I am referring to the failure to understand the true heart of hospitality, which is 'caring about as well as caring for others >>

David Kong on the Transformation of Best Western Through Quality, Talent and Technology
Ever since he took over as CEO of Best Western Hotels & Resorts in 2004, David Kong has been a man on a mission to transform the company, and the process continues with the recent acquisition of WorldHotels, which added 300 hotels to its global portfolio >>

Top Risk Management Tips when in Crowded Places
Concerts, festive markets or shopping on the high street – the holiday season is always a popular time for going out and, as much as these events are to be enjoyed, it is important that anyone attending such events should be mindful of their own personal safety >>