Vision of next generation of serviced apartments, Starbucks bali, what do millennials want from travel in 2019? and Starting 2019 Off Right: data, channel and room type management.

Vision of next generation of serviced apartments
Monday, 14th January 2019

Oakwood unveiled The Oakwood Showroom, located at Harbourfront Tower One Hong Kong, a milestone representation of Oakwood’s vision of the next generation of serviced apartments.

Designed by Warren Foster Brown of FBEYE International, The Oakwood Showroom is more than just another model room, it is a material visualisation of how discrete modern living can intuitively intertwine with functional comfort >>

Ctrip launches new social networking feature LvPai
14 Jan 2019 : The large volume of travel content generated by other users makes it easier to schedule our own travel itineraries. LvPai cooperates with key opinion leaders (KOLs). Their followers can browse the KOLs’ travel posts and leave messages to improve interactions >>

Largest Starbucks destination in Southeast Asia opens
14 Jan 2019 : New experiential retail format invites customers to embark on the seed-to-cup journey, Indonesian craftsmanship and artwork pay tribute to one of coffee’s most extraordinary origin regions and to support the future of coffee, Starbucks Indonesia commits to donate 100,000 coffee seedlings to farmers annually >>

Jetstar admits misleading consumers, accepts fine
12 Jan 2019 : Blanket claims by low cost carrier Jetstar that 'some fares were not refundable, and that consumers could only get a refund if they purchased a more expensive fare' may cost the airline A$1.95 million >>

HIGHLIGHT ARTICLE

2019 – The Bridge to Something New. Will it be Fat Years, Winter or a Fundamental Cultural Shift?
Monday, 14th January 2019

Remember 1999 and the scare over the Millennium bug, and how the whole world got spooked over that? An accountant friend recalled having to back up and store the company’s accounts, fearing the “bogeyman” would come in as the clock struck twelve and steal all the files.

It didn’t happen, yet it made us fear and respect the import of a turning of a decade >>

What Do Millennials Want From Travel in 2019?
The mobile-addicted millennial has become an overplayed cliché, yet, it is grounded in truth and transforming travel habits, disruptive businesses like Airbnb and Uber have changed the game, entrenching new expectations of convenience and rapidity among millennials >>

It’s Not Me, It’s You – What You Need to Know About Loyalty
It’s no wonder that customer loyalty is a primary goal of smart hospitality industry operators, consider the evidence. Acquiring a new customer is five to 25 times more expensive than retaining an existing one, according to the Harvard Business Review, while another study shows that a 5% increase in customer retention can increase business profits by 25% >>

Three Ways Technology Is Improving Hotel Security
Nothing ruins a vacation faster than theft: There is no getting past the sense of violation and loss of trust, plus there has also been an increase in the number of assaults in hotels, as well as incidences of cybercrime >>

Revenue Management Resolutions: Starting 2019 Off Right - Data, Channel and Room Type Management
Budgets are complete, approved, put to bed and starting 2019 off right can set your full year up to success: Can you track your business on a granular level? Are you getting what you need from the data at your disposal? Are your channel code and room type management tactics optimal for your property? >>