Hyatt to test new translation feature, what the changing distribution landscape means for hotels in 2019, DOSM checklist for 2019 and using apps to enhance the CX.

Hyatt to test new translation feature
Thursday, 10th January 2019

With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time.

At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub >>

Forecast 2019: Industry threats yet growth
10 Jan 2019 : Reading forecast content from the plethora of prognosticators out there can drive one into craziness. Clearly, the current economy has strengths like consumer confidence, employment levels, low oil/gas prices, and purchasing managers sentiments as expressed by the Institute of Supply Management (ISM) >>

Park Hotel Group expands footprint in South Korea
10 Jan 2019 : Park Hotel Group announced the opening of Park Hotel Yeongdeungpo, Seoul, heralding the Group’s debut in South Korea. The new-build hotel located within Yeongdeungpo district, is owned by Seoul-based K2 Group >>

Book with confidence at Wotif? No, it’s just 'Puffery' says Expedia
10 Jan 2019 : Lawyers are supposed to protect the reputations of their clients, not trash them, but it looks like someone forget to tell the highly-paid legal eagles representing Expedia in Australia, who’ve inadvertently done a hatchet job on the credibility of once-iconic Australian subsidiary Wotif >>

HIGHLIGHT ARTICLE

What the Changing Distribution Landscape Means for Hotels in 2019
Thursday, 10th January 2019

As traveler behavior and hotel technology undergo momentous transformations, the hotel distribution landscape is transforming right along with them. Your hotel distribution strategy plays an important role in your business, and understanding your true demand in light of dynamic distribution developments has become more crucial to your profits than ever before.

Changing Travel Shoppers = Changing Distribution Players >>

Is the Travel Startup Support Ecosystem Producing Innovation or ROI?
Phocuswright has tracked the launch of more than 80 travel-focused accelerators, incubators, early-stage investors and entrepreneur support programs in the last 5-7 years, not to mention dozens of pitch competitions, hackathons and conferences, including our own >>

DOSM Checklist for 2019
Based on our working experience with these highly effective hotel DOSMs, here are the 10 things we recommend to all DOSMs seeking better results in 2019: How many are on your list? >>

How Europe’s Cities Are Overhauling Their Docklands
Rising demand for housing and offices, coupled with a growing focus on mixed-use destinations, are encouraging developers and city authorities to unlock the potential of the land – and in some cases, the buildings that remain >>

How Hotels Are Using Apps to Enhance the Guest Experience
An app can help a hotel enhance the guest experience: it’s a way to increase self-service and saving time – which guests interpret as deeper, better service, App makers agree - a customer is communicating their loyalty if they download your app >>