TODAY: AccorHotels CEO - Chinese tourists look beyond APAC, 2017 was an exceptionally good year for civil aviation safety and Amadeus invests in an 'indoor GPS' startup for travellers.

AccorHotels CEO - Chinese tourists look beyond APAC
Monday, 8th January 2018

'Accor probably is making more profit as an investor in China Lodging than we could have made by remaining independent for the next 50 years', said Sebastien Bazin, Chairman and CEO of AccorHotels. Mr Bazin said of the hotel market in China: 'China will be, or maybe it is already, the largest market in the world, surpassing the US. With every year passing, Chinese travelers will get more and more comfortable moving away from Asia Pacific. And that has a huge impact on the hospitality industry' >>

2017: Exceptionally good year for civil aviation safety
8 Jan 2018 : The past year has been another exceptionally good year for civil aviation safety, with only three fatal accidents to passenger airliners, all involving small turbo-prop planes, 2017 was much better than could reasonably (and statistically) be expected, and was again better than last year’s remarkable performance >>

MO to manage new hotel and residences in London
8 Jan 2018 : Mandarin Oriental Hotel Group has announced that it will manage a new luxury hotel and branded residences on Hanover Square in the heart of London’s Mayfair district, the project is expected to open in 2021 >>

Amadeus invests in an 'indoor GPS' startup for travellers
6 Jan 2018 : Users can benefit from smartphone navigation wherever they are in the world, removing the fear of unfamiliar and daunting environments >>

2018 Workforce-Workplace Forecast
7 Jan 2018 : 2018 is going to be a challenging year for employers looking to hire the talent they need. The intensifying labor shortages will prompt a variety of changes to the way employers recruit and retain talent >>

HIGHLIGHT ARTICLE

5 Digital Marketing Trends For 2018
Saturday, 6th January 2018

2017 is behind us and it’s already time to think of the upcoming year and what lies ahead: I just came back from the annual Expedia Partner Conference in Las Vegas and it was great to hear some of the keynotes, with refreshing perspectives on challenges we all share in the travel industry. Discussing with peers and different folks from the industry, I gathered here some of the top digital marketing trends that I think will stand out in the coming year >>

How Mobile Engagement Can Be Used To Reshape Hospitality Industry
Has your marketing strategy gone mobile yet? And I am not just talking about having a mobile responsive site for your hotel, are you reaching out to your consumers using the smartphone? If not, I would recommend you start right away >>

Complaining Customers Aren’t Looking for Excuses
Keep in mind that when a customer says anything negative about your product or service, don’t just listen. Take action. It’s your opportunity to prove you’re listening and can give the proper response, fix or eliminate the problem or complaint, and, as important as anything, prove that you are in sync with your customer >>