TODAY: Experiences win over possessions, Making travel simpler, cheaper – how’s the innovation coming along? and China - Hotel asset management in numbers.

Experiences win over possessions
Friday, 5th January 2018

New Year, new travel priorities. The results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65)1 illustrates that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel >>

Making travel simpler, cheaper – how’s the innovation coming along?
5 Jan 2018 : Disruption of flight booking doesn’t come out of the blue, it’s a process. Travel is an inimitable experience, and quite distinctive for each one of us, a popular destination can be explored in dissimilar ways by different people and preferences for trip essentials – buying a bundled offer from an airline or not, standard hotel room, the category of the hotel or staying in an apartment, transfer from the airport etc >>

China - Hotel asset management in numbers
5 Jan 2018 : A period of irrational hotel development drive by ulterior motives has seen properties being built that are not economical in operations, use of real estate and ultimately investment, the industry must depart from its obsession with full-service hotels and embrace more realistic investment criteria, should hotels ever become a trading asset class with reasonable liquidity, attracting investors from around the globe >>

Revenue rise fails to deliver GOPPAR growth at UK hotels
5 Jan 2018 : Despite recording a 0.6% increase in Total Revenue in November, profit per room at hotels in the UK fell by 1.1% due to escalating costs. Growth in revenue levels was marginal this month, led by a 0.5% increase in RevPAR, to £91.46 >>

HIGHLIGHT ARTICLE

The 2018 Consumer Travel Trends to Watch
Friday, 5th January 2018

Luckily there is a multitude of trend forecasters out there willing to weigh on what they expect to be big in the next 12 months. Some of their suggestions you’ll have heard before — wellness travel, longer breaks (particularly for Baby Boomers) and sustainable travel will remain popular — but a few others caught our attention, especially because there’s potential for many hotels to capitalise on them >>

Anxiety When Sitting in a CEO Role: Servant Leadership Making Kindness a Daily Routine
Leaders in any industry admit to having anxieties associated with making tough choices, especially choices that affect their employees’ lives. The level of accountability and responsibility implicit in serving in a CEO role isn’t for everyone >>

Five Customer Service Must-Do’s For 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018 and it got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business >>