TODAY: Pan Pacific opens Beijing, SIA special safety video & Bermuda overview.
Pan Pacific opens in Chinese capital.
Pan Pacific Hotels Group has announced that Pan Pacific Beijing will open on 20 August as the latest luxury hotel in the prime Xicheng district of Beijing, offering unparalleled access to the renowned Financial Street and the capital city’s administrative centre.
Singapore Airlines unveils new in-flight safety video.
Singapore Airlines has unveiled its new in-flight safety video, which takes viewers on a panoramic journey across various locations in Singapore, beyond the traditional space of an aircraft cabin.
Hyatt opens two Hyatt Centric hotels in Lima, Peru and Santiago, Chile.
Expected to open in early 2018, the two hotels will mark the introduction of the Hyatt Centric brand to Peru and Chile.These new additions further demonstrate the strong potential for growth of the Hyatt Centric brand and follows the recent openings of Hyatt Centric Guatemala City in Guatemala and Hyatt Centric Montevideo in Uruguay.
Market Pulse: Bermuda, the host island for CHICOS 2017.
Known for its iconic pink-sand beaches, the island of Bermuda is nestled in the North Atlantic Ocean, just 650 miles east off the coast of North Carolina, most associate the island as part of the Caribbean, but Bermuda is actually located hundreds of miles to the north.
Less than a two-hour flight from New York, Bermuda is an ideal tourist destination with mild temperatures and a unique culture, growing in popularity among younger, experiential travelers and hotel investors.
Featured Articles....
The Evolving Workplace.
The workplace is experiencing a dramatic evolution as Millennials begin replacing Baby Boomers at an exponential rate and by 2025 Millennials are estimated to represent three quarters of the workforce.
As a result, there has been a disruption of traditional company culture that isn’t exclusive to advancements in digital technology. In many companies, what began as a 'water-cooler' culture is being replaced with a high-end cappuccino machine and meditation room.
Five Ways to Create the Customer-Focus Mindset.
Your people attend customer service training, they learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support, they are taught the right answers to some difficult questions, so this is what customer service training is all about, but....
What happens when something happens that is outside of the parameters of the training your employees have received?
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