Signs of a hotel rally emerge as COVID-19 persists, WTTC launches global safety stamp, transform the impossible into new opportunities and an integrated future – controlling the room.

Signs of a hotel rally emerge as COVID-19 persists
Thursday, 28th May 2020

The growing chasm in YOY comparison suggests that month-to-month performance measurement may be more reliable in tracking a rebound during the COVID-19 era, signs of which are slowly emerging out of China and suggestive that other global pockets are a month out from an eventual upswing.

As world cases of COVID-19 continue to mount, the travel industry is bearing a large brunt of the pain, especially when looking back on April, a month where many hotels remained shuttered to guests who, regardless, weren’t vigorously booking rooms >>

WTTC launches global safety stamp
28 May 2020 : Special safety and hygiene mark to provide consistency and reassurance for consumers to speed the Travel & Tourism recovery, UNWTO endorses and supports private sector global protocols and Saudi Arabia, Barcelona, Portugal, Cancun and Seville among first destinations to adopt private sector protocols and stamp >>

Swiss Education Group partners with MO
28 May 2020 : This project, which also includes leading Swiss industry partners, will identify best practices in crisis management, operations and recovery strategies through interviews, visits and surveys >>

Uber mulls idea to move APac HQ away from Singapore
28 May 2020 : Uber General Manager Estyn Chung announced a plan to shift the Asia Pacific headquarter to Hong Kong from Singapore and to build a scientific research and engineering center in Hong Kong, as the company remains upbeat on the city's long-term economic outlook despite all kinds of headwinds >>

World’s top 50 valuable hotel brands could lose up to $14b
25 May 2020 : Hotels sector heavily impacted by COVID-19 pandemic, brands could lose up to 20% of cumulative brand value, equating to US$14 billion, Hilton remains world’s most valuable hotel brand, up an impressive 35%, Mercure is fastest growing brand, following staggering 57% growth >>

HIGHLIGHT ARTICLE

An Integrated Future – Controlling the Room
Thursday, 28th May 2020

Taking forward the idea that successful digital strategy is led by integration we’re going to move on from the booking and check in phase of the guest journey, to in-stay.

I have of course touched on TV systems before, looking at some of the options for replacing those oft handled remote controls. This time, I’m going to take a deeper dive into some of the other controls within the room >>

Pulling Together to Transform the Impossible into New Opportunities
As we navigate changes to our everyday lives as a result of COVID-19, the health of our many employees and their families remains a top priority >>

The Incomplete Answer
I recently wrote about the expected experiences gap, where the customers’ expectations—based on the experiences they have with their favorite companies—are higher than what they receive from the company they are currently doing business with >>

In case you've missed it: Global eNews of May 27, 2020
Tokyo getting into motion, Klook Home launched, how hotels are giving back during COVID-19 and revenue management - remembering the basics >>