Air Transport IT Insights 2019, Okura Nikko expands in Taiwan and 2019 hotel guest review results show increase in negative sentiment.

Air Transport IT Insights 2019
Friday, 17th January 2020

The research explores IT trends in digital transformation, mobile services, emerging technologies and much more.

Similar to previous years, the industry IT spend projections for 2020 are revealed. Airlines and airports spend a record $50 billion on improving the passenger experience - and it is paying off >>

Dorado Beach, a Ritz-Carlton Reserve officially reopens
17 Jan 2020 : Dorado Beach, a Ritz-Carlton Reserve officially reopens, marking an exciting chapter in the property’s rich legacy as well as in the recovery and resurgence of Puerto Rico >>

Okura Nikko plans fourth in Taiwan in 2023
17 Jan 2020 : The fourth property of Okura Nikko Hotels to be inaugurated in Taiwan, the new hotel is aimed at strengthening the company’s global network of properties >>

HIGHLIGHT ARTICLE

2019 Hotel Guest Review Results Show Increase in Negative Sentiment
Friday, 17th January 2020

The PULSE by commingle:engage Guest Review Sentiment Report for 2019 show based on a sampling of 50,000 guest reviews posted online in 2019, a concerning trend of negative sentiment by traveling consumers >>

How to Remain Relevant on an Emotional Level
Identifying the customer’s needs become crucial when marketing a product or service, whether that be in the transportation industry or the sale of coffee.

But how might the saying apply to the hotel industry? What are the 'quarter-inch holes' that hotel guests are looking for? Moreover, how can great hotels deliver on their customer’s needs? >>

Inventing The Future Through Story
It's time to start reflecting on the year that has been and preparing and planning for the year ahead and in this article we explore how creating visioning and engaging storytelling can help us prepare for an unpredictable future >>

In case you've missed it: Global News of January 16, 2020
Meliá Hotels opens first in Thailand, MO will open Madrid, ways to tackle rate disparity with wholesalers and overcome 'Compassion Fatigue' >>