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Restaurant Management: How to Choose the Right Location?
By EHL Editorial Team
Tuesday, 15th October 2019
 

Location is one of the most important decisions food entrepreneurs can make, hence get a checklist of what to consider when choosing a location for your new restaurant.

Location, location, location: It makes as much if not more of a difference in the success of a new restaurant as the menu does, yet it's difficult to find practical advice on choosing your location. We've rounded up the top tips for restaurant operators to consider when opening a new restaurant, so you can narrow down the options and select with confidence.

Here's what you need to know about selecting a location for your restaurant.

Demographics

Before you know where you can open your restaurant, you've got to have an idea of who will go there. If you're offering falafel sandwiches, your target demographic might consist of vegetarian diners and hungry college students looking for a healthy meal option. Thus, a location close to a college campus or a health food store would provide easy access to one of your main demographics—meaning the space would be a natural fit.

If you were instead opening a steakhouse, those locations would be a poor fit, because health-conscious shoppers may not want to eat steak frequently, and college students may not be able to afford nice steak dinners.

In addition to demographics, give thought to the psychographics, which refers to the "why" behind the "who."

  • Why are vegetarians and vegans attracted to a falafel restaurant?
  • The food is meat-free and protein-rich. Why do college students like falafel?

It's cheap, portable, flavorful, and filling. Psychographic and demographics provide a checklist on what your target audience needs and wants. Consider that a family restaurant should always have parking, since families are driving to your location. A family restaurant without parking will struggle to attract that target audience. For a falafel shop catering to college students, parking is less important.

Demographics will help you determine who you're targeting and psychographics will add shade and nuance to that picture so you're making all your location and marketing decisions with your target audience in mind. By siting and designing the restaurant so it appeals to your target demographic, you have a better chance of success post launch.

Visibility

Unless your concept is "speakeasy," then you probably don't want a basement or alley location. These spaces can be hard to find. The average consumer isn't looking down when they are walking, and they may be nervous about going down a dark alley at night. Poorly placed signs, narrow store fronts, or adjacent buildings that limit visibility make it harder for restaurants to succeed.

The best locations are readily seen by people as they walk or drive by. When people notice your restaurant, they will get curious about it and plan a visit. In fact, the curiosity factor will be one of the biggest drivers in the early days of your restaurant. You might think that a well trafficked road would be the ideal location, as it's constantly full of commuters.

That may be the case, however, busy drivers may be too busy trying to navigate a tricky turn to notice your restaurant. Before you commit, visit the area throughout the day and night, weekday and weekend. If the area is deserted after hours, then a dinner service is unlikely to succeed, no matter how enticing the concept.

Accessibility

Your restaurant needs to be accessible to patrons to fare well. If it's tricky to access the parking lot, or if you only have a handful of parking spaces, many drivers will give up and dine elsewhere if they can't get a convenient parking spot. Think about all the different ways people might access your restaurant: public transit, walking, bicycle, and car.

Then consider how accessible a location is to those types of visitors. Simple tweaks, such as adding a bike rack in your parking lot, make your restaurant more accessible and more than pay for their installation costs over time.

Take inspiration from coffee chain Dunkin Donuts. When siting new locations, they study the roadways and figure out which side of the street has the most drivers during the morning commute, when people are likely to pick up a coffee. They locate their stores on the morning commute side of the road, because they know drivers won't want to park and cross the street to grab their morning cup.

Competition

While you probably don't want to be the only restaurant in an area, if your concept is too similar to the competition, it could backfire. If you have your heart set on a pizza restaurant, but there are already three pizza restaurants in the neighborhood, yours faces an uphill battle to win over loyal customers from each of the other pizza places.

On the other hand if you're selling falafel, then being near pizza places (which may attract the same target audience) and offering something different works well, because even the biggest pizza fans want a break from their cheesy slices now and then.

When you're similar in tone and different in substance, then other business owners are likely to welcome you, rather than see you as a threat.

Safety and Crime Data

If a location seems perfect but has a high crime rate, people who may otherwise visit will stay away due to fears over public safety. Municipalities list crime data, so you can drill down to the precise location to see how many crimes there are in the area. As you spend time in various locations, pay attention to the look and feel of the neighborhood and ask yourself how potential customers will feel.

If the majority of stores are boarded up and covered with graffiti, then the area gives off a feel of being neglected. Whether or not there are many crimes in the area, passerby may feel at risk due to the way the neighborhood looks.

While neighborhood demographics change over time -- and indeed, the perfect site when you open can become less safe years down the road -- don't set yourself up for an uphill battle by selecting a location where public safety is a concern.

Proximity to Suppliers

Just as you want your restaurant accessible to patrons, you also want to be accessible to suppliers, since you rely on them for your fare. A location that is friendly for suppliers will have a parking area that is accessible (rather than expect suppliers to pull over on the shoulder of a narrow road and unload suppliers in a pedestrian zone).

If you select a location that is far from suppliers, such as a location in the remote countryside, then you may pay more for deliveries. Likewise, you may have a more limited pool of suppliers that are willing to service you. While proximity to suppliers should not be your main consideration when selecting a restaurant, it shouldn't be something you overlook either.

Size and Space Requirements

The size of a restaurant affects the size of your kitchen and dining room, the amount you will pay for a restaurant lease, and your typical expenses for utilities, among other things. A smaller kitchen space may lead to more accidents, from falls to burns, as employees try to work in a congested space.

A larger space can be safer, but will cost you more. As a general rule, you should plan for five square feet of kitchen space per diner, and your kitchen should take up no more than 30 percent of your overall square footage.

There are ways to do more with less, depending on your concept, but you should be honest with yourself about what you need (and what you can afford) before signing papers.

Zoning Regulations

Area zoning laws are an important factor in selecting your ideal restaurant location. You'll need a space that is zoned commercially, rather than residentially. Some areas are zoned as mixed-use, for both residential and commercial enterprises; if you are looking at a mixed-use zone, you want to understand what is allowed within the space and how it affects your concept.

Zoning is tricky, but you cannot afford to overlook it. Drill down to the lowest possible level for zoning (for instance, city rather than county or region), then look at the laws. If they don't negatively impact your restaurant, then you have a green light.

Affordability
Last but certainly not least, affordability affects your choice of location. If a space ticks all the boxes yet exceeds your budget, then it's not going to work for you. The safest locations to rent are those you know you will be able to afford from the opening days going forward.

Stretch locations, that are somewhat out of your budget, can work if you have a surplus pool of money and are comfortable funding the difference between your profits and your rent during the early days. Knowing these factors will help you evaluate restaurant locations for the right reasons, so you can make a smart decision that sets your new restaurant up for success from the start.

Ecole hôtelière de Lausanne (EHL) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893. It has created and inspired a unique professional community of over 25,000 hospitality managers, united by the values and the legacy of EHL.

EHL is a leading university that provides learning solutions for enthusiastic, talented and ambitious students from over 100 different countries. With undergraduate, graduate and certificate programs, EHL offers its students a range of on-campus and online education opportunities at different stages of their professional journey.

EHL is regularly recognized as the best hotel management school in the world with the highest graduate employment rates in the industry. EHL is a member of EHL Holding SA, a Group dedicated to hospitality management education.

For more information, please visit the website or follow the blog. Reprinted with permission.

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