TODAY: Travelport strengthens association with Chinese OTAs, Ground breaking for indoor ski resort in Shanghai and Predictive Personalization and How It’s Revolutionizing Hospitality.

Travelport strengthens association with Chinese OTAs
Tuesday, 4th September 2018

Online travel agencies (OTAs) in China, led by Ctrip, aren’t averse to investing in the travel e-commerce category. They assert that they aren’t willing to sacrifice customer value for short-term financial interests.

Even as there is no dearth of optimism around the way GMV, specially that of top OTAs, is expected to grow, the category on whole needs to look beyond their price-driven focus to gain edge in this competitive marketplace >>

News from around Europe
4 Sep 2018 : Hotel industry and travel news from around the European region: Whitbread focuses on Premier Inn as it sells Costa Coffee, Renaissance Hamburg acquired by CBRE Global Investors and more >>

Ground breaking for indoor ski resort in Shanghai
4 Sep 2018 : Designed by Italian architect, Massimo Mercurio, the integrated resort will have a 90,000 sqm ski and snow park, a 28,000 sqm water park as well as 11,000 sqm of retail, F&B and public exhibitions, plus KOPL’s self-managed hospitality brand, Montigo Resorts. It is slated for completion in 2022 >>

HIGHLIGHT ARTICLES

Predictive Personalization and How It’s Revolutionizing Hospitality
Tuesday, 4th September 2018

The concept of leveraging technology to improve the user experience and increase hotel revenue simultaneously is what we call Predictive Personalization.

It’s a two-step process whereby you apply machine learning techniques to understand user behavior, and then personalize his or her experience by automatically presenting the best content and offers for that individual >>

Crazy Rich Asian Real Estate
As the movie adaption of Crazy Rich Asians storms Hollywood, all eyes are on the displays of opulence from the characters – and high-end living in the cities themselves >>

How Important are On Hold Messages for Hotels? Very
Whether it’s a current guest who pressed 0 and needs to speak to a staff member or a potential guest who wants to ask questions about booking a reservation, having relevant, effective and regularly updated messages are an often missing ingredient in many hotels, big and small >>

Come to the Dark Side, We Have Cookies
Have you noticed recently that when you click on most websites a notice appears stating that the host uses cookies? Many are aware that on May 25, 2018, the Global Data Protection Regulation took effect; The law applies to any person or organization that is physically located in the European Union and has a website, as well as any website that targets consumers in the EU >>