TODAY: The lowdown on Airbnb's value proposition to hotels, AccorHotels acquires corporate and catering solution and Thoughts on Personalization & Competition by a Former Harley-Davidson Executive.

The lowdown on Airbnb's value proposition to hotels
Thursday, 7th June 2018

What has the home-sharing giant been up to since announcing their expansion into hotel distribution? Does Airbnb see itself as a serious contender to major OTAs? And where is it all going next?

Exclusive interview with Robin Clifford, Territory Manager Homes, Northern Europe >>

Seamless passenger and better traveller experience
7 Jun 2018 : The World Travel & Tourism Council (WTTC) and the International Air Transport Association (IATA) have agreed to partner to achieve the benefits of biometrics and deliver traveller digital identity management throughout the Travel & Tourism sector for a seamless passenger experience >>

New generation of Hyatt Place hotels in the pipeline
7 Jun 2018 : Hyatt Place unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. A move that responds to guests’ and owners’ evolving needs, while building on the success of the Hyatt Place brand >>

AccorHotels acquires corporate and catering solution
7 Jun 2018 : Adoria offers centralized solutions for managing tendering, procurement, logistics and production. This modular suite guarantees that all stakeholders in the catering chain provide a quality service, from producer through to consumer, and ensures their profitability >>

HIGHLIGHT ARTICLE

Thoughts on Personalization & Competition by a Former Harley-Davidson Executive
Thursday, 7th June 2018

The problem with a product-based approach is that it doesn’t take long for someone to copy it. People aren’t loyal to products, they are loyal to relationships.

It took some time for them to determine that Harley-Davidson needed to focus on people. 'We weren’t selling motorcycles, we were selling freedom!' >>

All Customers Are Created Equal – Just Some Are More Equal than Others
When it comes to customer service? What about how customers who spend more – or less – are treated? Should a frequent or loyal customer be given better customer service than a casual, once-in-a-while customer, or even a first-time customer? >>

Global Update: Who's Where and Doing What - June 2018
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm >>