Global Newsletter: March 22
4Hoteliers.com ~ Click title to read the article
Thursday, 22nd March 2018

TODAY: Airbnb is no distraction says Booking.com, Take Off! 2018: What is the mobile hotel of your dreams? and The Life of a Hotelier in Asia-Pacific: Investing in Staff and Standing Up to OTAs.

Airbnb is no distraction says Booking.com
Thursday, 22nd March 2018

Anyone thinking that Airbnb’s ambitious growth plans would prove to be a major distraction for OTAs may have woken up disappointed this morning.

During a recent interview at ITB Berlin, Booking.com’s chief Gillian Tans came out fighting on all fronts. She explained that Airbnb’s plans to expand wouldn’t put her off going after the homestay market. In fact, Booking.com was 'in it to win' that category >>

Take Off! 2018: What is the mobile hotel of your dreams?
22 Mar 2018 : For the past 6 years, students from all over the world have been invited to take part in a challenge which calls for both innovation and creativity. This year 300 teams will be asked to design the mobile hotel of your dreams >>

Casablanca is largely dependent on business travellers
22 Mar 2018 : Casablanca’s hospitality market is largely dependent on business travellers, and has relatively limited hotels in the luxury segment. Occupancy rates recovered in 2017 from 62% in 2016 to 66% in 2017, owing to the performance of the 4-start hotel segment catering to conferences and exhibitions across the city >>

News from around the EAME region
22 Mar 2018 : Hotel industry and travel news from around the Asia Pacific region: Invesco sells portfolio of four InterCity Hotels, HR Group acquires portfolio of five German Hotels, IHG and more >>


The Life of a Hotelier in Asia-Pacific: Investing in Staff and Standing Up to OTAs
Thursday, 22nd March 2018

Asia-Pacific, the world’s largest regional travel market, is arguably also its most exciting; an influx of visitors, especially from China, means there are opportunities aplenty for ambitious hoteliers. But competition is tough, with new businesses emerging all the time seeking to capitalize on this wave of demand.

So what’s it like to run a hotel in this intense environment? We talk to the General Manager at U Sathorn Bangkok about staffing challenges, ownership complexities and standing up to Ctrip >>

How to Survive an Accidental Emailing Crisis
Sensitive information is sent via email every single day, and making a mistake can create serious issues. This post looks at the most common risks and shares recommendations on how you might react if and when an email containing sensitive information is sent to the wrong address >>

How Chatbots Are Changing the Customer Experience
As chatbots get more sophisticated, we should expect businesses to start using them as another channel to deliver educational content. Imagine if you wanted to look up where to go on your next vacation and a chatbot could help you with support from guides, news, and visuals about hotels and local attractions. We’re already seeing this play out in the food industry where brands like Domino’s offer delivery via chatbots. The bots also send photos to whet appetites and answer questions about ingredients, pricing, or sizes >>

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