TODAY: Business travelers are still going rogue with hotel bookings, date for Rosewood Chengdu is set and announcing Food Tourism Fitness report.

Friday, 20th October 2017
A recent study found that despite the wide use of travel policies worldwide, 'rogue booking', the practice of business travelers booking outside of their travel program, is still an issue for corporate travel programs, especially when it comes to hotel stays >>

Date for Rosewood Chengdu is set
20 Oct 2017 : Rosewood Hotels & Resorts® has been appointed by Chengdu-based property developer Saiho Group to manage Rosewood Chengdu, scheduled to open in 2023 >>

Announcing Food Tourism Fitness report
20 Oct 2017 : Is your business or destination Food Tourism Fit? Food tourism has been an industry for almost 20 years and still, many professionals in the food, beverage, travel and hospitality industries don't fully understand the best way to leverage it for economic profitability >>

IHG introduces boutique brand, Kimpton to Asia
20 Oct 2017 : InterContinental Hotels Group signed three management contracts to introduce its luxury boutique hotel brand, Kimpton Hotels & Restaurants, to Asia, the first Kimpton properties in the region will be located in prime markets in Southeast Asia and Greater China, further solidifying Kimpton's appeal to global audiences >>

TUI rebrand completed in 100 countries
20 Oct 2017 : In 2015, TUI Group launched its international oneBrand initiative and by October 2017, all major European tour operator brands were rebranded to the global TUI master brand; Whether in the Netherlands, Germany, France, Sweden or – as of today – the UK and Ireland: Customers now book TUI across the board >>

HIGHLIGHT ARTICLE

Distribution Shouldn't Be Just About Selling, Count on Data, Too!

What encompasses 'airline distribution' needs to evolve, and the same shouldn't be only about selling or completing a transaction, according to Guoxiang Wu, SVP, Marketing Division, China Southern Airlines. Considering the relatively lower consumption rate of an airline's core product plus the evolving buying behavior across verticals, airlines need to get better at collecting quality data and profiling of customers >>

When Customer Service Creates Customer Validation.

Many people think of customer service as a department; if you’ve been following me, you’ll know my belief is that customer service is a philosophy, not a department. It should be embraced by every employee, regardless of their job and how long they’ve been there. With that said, the focus on this topic is on what many consider to be the customer service and support department – the people who have contact and interaction with the customer >>