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| Crisis Management Library (Click title to read article) |
The global hospitality business is no stranger to crisis management, read articles about how to manage a crisis, response to situations, PR & Crisis Communications and more. |
It Can't Happen To Us, Right?It’s human nature to live in a comfort zone and assume that a major crisis is something that happens to 'other people' We're Talkin CrisisThere's been no shortage of talk about reputation and crisis management in the news recently, and your (hopefully) favorite crisis managers have been out there sharing thoughts Hotels, Hotel Owners and Employee Personal InformationHotel operators and owners have long been focused on the privacy of the personal information they collect from guests – because of the global nature of the hospitality business, hotel brands have focused on complying with the European... The Rage Trend ContinuesThere's been a running theme in conversations with clients over the past couple of years — people out there are angry! Discussing Social Issues: Don't Leap Before You Look!Interest in social issues and societal change is at an all-time high, and we're seeing engagement on those issues come from a larger and more diverse group than ever before thanks in great part to the power the internet and social media pro... Twisty Twirly HeadlinesWorking in crisis management means constantly struggling to have reporters cover your clients in a fair and complete fashion Keep On Keepin' On AgainWe've written several times about the challenges of sustaining operations under changing COVID restrictions, and, as we reach what appears to be another turning point in this ongoing crisis, changing circumstances and executive orders are o... Neglecting Reputation Can Be CostlyWith polls showing that global executives attribute a whopping 63% of their company’s market value to its overall reputation, it seems most in the know would agree reputation is a tremendously valuable resource How to Cope in a CrisisHealth crises are every hotel manager’s worst nightmare, but they are becoming increasingly common The Derby Restaurant – A Preventable CrisisThe reputation management assignments we get here at Bernstein Crisis Management often involve businesses whose customer service mistakes and/or poor quality control has really irritated a customer who just happens to be pretty savvy at how... Premeditated StupidityIf you have any doubt about whether stupidity has any relationship to IQ or education, the answer is clearly 'no' as exemplified by the University of South Carolina’s president, who was outed for plagiarism by local media whose report... Practicing Restraint of Pen, Tongue and Send ButtonThat darn Send button: It’s much too easy to click the Send button on any communications device and just as easy for whatever you send to be (a) misunderstood; (b) shared with others along with the recipient’s personal opinions... Say What You Mean And Do What You SayWhile there was a point in the past where you could quiet angry audiences with a few reassuring words, the right color tie, and a friendly face, that day is gone Cyber Incident Response Plans – Turning Words into ActionRecent years have seen companies large and small continue to grapple with the much-feared cyber incident, yet surprisingly few have meaningful and up-to-date incident response plans (IRPs) in place to manage and mitigate this threat And You Thought 2020 Has ALREADY Been Bad?Crisis Preparedness and Response Is About to Get Tougher: As I write this, never in my almost 40 years of crisis management experience have I ever I have seen an America more prone to erupt in new crises than right now |
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