Airline passenger discrimination complaints rise 26% year-on-year
Tuesday, 9th July 2024
Source : External

US DOT data shows a 26% rise in passenger discrimination complaints in 2023.

  • Some US-based carriers, including American Airlines and Southwest Airlines, faced scrutiny over certain incidents.
  • Airlines commit to improving the culture and handling of situations involving passenger accessibility.

The United States Department of Transportation (DOT) has published data regarding consumer submissions, including complaints, inquiries, and opinions related to air travel for the entire calendar year 2023. This submission found that passenger discrimination cases rose by 26% year-on-year.

223 discrimination-related complaints

The US DOT data indicates a rise in complaints related to discrimination. In 2023, the Department of Transportation received 223 discrimination-related complaints, compared to 176 in 2022.

This increase can be partly attributed to the record-high number of air travel submissions in 2023, second only to 2020.

In 2023, the DOT received 96,853 submissions, compared to 86,240 in calendar year 2022. Additionally, several high-profile discrimination cases on US aircraft have made headlines this year.


 Latest News  (Click title to read article)

 Latest Articles  (Click title to read)

 Most Read Articles  (Click title to read)

~ Important Notice ~
Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.
© Copyright 4Hoteliers 2001-2024 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here
Use of this web site is subject to our
terms & conditions of service and privacy policy