Sabre Statement: Sabre works with our customers to be mutually diligent about security and, as a result of that close partnership, Sabre Hospitality Solutions observed a pattern of activity that, after further investigation, led us to believe an unauthorized party initially obtained access to certain hotel user credentials that are managed and maintained by our hotel customers for purposes of accessing the SynXis Central Reservation System (SynXis).

We deactivated the compromised accounts and notified law enforcement of this activity. We have not found any evidence of a breach of SynXis’ network security, and the number of affected reservations represents only a fraction of 1 percent of the bookings in SynXis.

We remind all of our Hospitality Solutions customers to regularly review user accounts and ensure staff access to functionality is limited based on their property role, which will enhance system security and prevent unintentional changes.