Rakuten wants to expand, and it's not all about price in China.
By Yeoh Siew Hoon
Monday, 4th October 2010
Yeoh Siew Hoon picks up a few key sound bites from the China Travel Distribution Summit in Beijing.


Good staff and better service

China's travel suppliers face similar issues as their counterparts in the rest of Asia the lack of quality talent and the need to improve service quality across the entire value chain.

When Fan Min, CEO of Ctrip (right), was asked by WIT what was the one thing that concerned him the most, he cited staff and service quality.

All down to great teams

Great teams are the reason why the local OTAs in Asia are such a success, said Brett Henry, vice president marketing of Abacus International, citing MakeMyTrip, Ctrip and Rakuten Travel as examples.

"There's no real secret, they are all run by great teams, that's why they win market share."

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