4Hoteliers
SEARCH
SHARE THIS PAGE
NEWSLETTERS
CONTACT US
SUBMIT CONTENT
ADVERTISING
Why Small Companies Are Better at Customer Service.
By Tony Tjan ~ Harvard Business Publishing
Monday, 28th September 2009
 
Many of my posts have focused on big company lessons for smaller, high-growth, entrepreneurial companies.

But two recent experiences reminded me that sometimes big businesses need to look more carefully at what the little guy is doing.

I believe that a small business is likely to deliver better customer service than a large company because of its innate common sense and understanding of the power of empathy. 

Follow the link below to read the entire article:

http://blogs.harvardbusiness.org/tjan/2009/09/why-small-companies-are-better.html?cm_mmc=npv-_-DAILY_ALERT-_-AWEBER-_-DATE

Anthony (Tony) Tjan is CEO, Managing Partner and Founder of Cue Ball, a venture and early growth equity firm investing in the information media and consumer sectors. As an entrepreneur, investor, and senior advisor, Mr. Tjan has become a recognized idea generator and business builder.

Most recently, he was Senior Partner with The Parthenon Group, a leading strategy consulting firm where he continues to serve as Vice Chairman. He was also a long-standing special advisor to Richard Harrington, the former CEO of Thomson Reuters Corporation (NYSE: TRI), the world's largest information services company. Harrington recently joined Cue Ball as Chairman and General Partner.
Online Marketing & Brand Awareness Opportunities ~ 4Hoteliers.com ...[Click for More]
 Latest News  (Click title to read article)




 Latest Articles  (Click title to read)




 Most Read Articles  (Click title to read)




~ Important Notice ~
Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.
© Copyright 4Hoteliers 2001-2021 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here
Use of this web site is subject to our
terms & conditions of service and privacy policy