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Artificial Intelligence and Travel.
By Vijay Dandapani
Wednesday, 3rd June 2009
 
The idea of a genie in the form of AI that can do anything a personal assistant can do and some took a step closer to reality with the launch of an app for the iPhone.

San Jose's Mercury News has an article that reports on how  Siri, a San Jose company, announced on May 27th that it would offer an "intelligent agent" for Apple's iPhone that would "be able to find movie theaters, book restaurant reservations and airline flights, buy from online retail sites and even answer trivia questions like "How many calories are in a banana," all by understanding spoken commands.

The paper quotes Dag Kittlaus, CEO of Siri, which emerged from stealth mode to announce the product, as saying that "The future of search isn't search. It is a conversation with someone you trust."

In a demonstration the CEO asking Siri "I want to see Star Trek" and within milliseconds the phone displays a result that shows a nearby theater where the movie is playing. If needed he could have click on the result and Siri would buy the ticket for him. Quite nifty and could just as easily point to hotels in the neighborhood of the user.

Others have tried AI, or at least claimed to have done so including Rearden Commerce's Rearden Personal Assistant but the product, arguably falls short in terms of restricting users to what's "loaded up" on Rearden.

For instance, if users had a preference to use Open Table as opposed to Zagat they are likely to have a problem as the PA only allows for the latter. Nevertheless, Rearden is on a tear to raise new money and expand the platform to have a larger universe for its business clients.

With consumers able to home into their choice of hotel, airline, restaurant or car rental based on an enormous universe, it seems like distribution channels are in for a shake-up, yet again, if AI really takes off.

Vijay is Chief Operating Officer and part-founder of Apple Core Hotels- a chain of 5 midtown Manhattan hotels offering value and comfort in the heart of the city.Member of the board of Directors - Hotel Association of New York.

www.vijaydandapani.com
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