Customer Experience as the number one brand differentiator, UNWTO at FITUR 2023 and more...

Customer Experience as the number one brand differentiator
Monday, 30th January 2023

KPMG Saudi Arabia, has published the results of its 2022 global annual Customer Experience Excellence (CEE) survey.

This 13th global edition, and the second to run in Saudi Arabia, is based on inputs from 1,550 consumers in Saudi Arabia measured against inputs from 89,000 consumers across 25 countries worldwide.

The Saudi version of the survey included 96 brands across nine different sectors and provided the respondents with the ability to evaluate those brands based on their personal customer experiences with them >>

The Unbound Collection by Hyatt to expand in Japan
30 Jan 2023 : Located in the heart of Tokyo’s newest international business hub, Hotel Toranomon Hills will offer guests a sophisticated yet convivial cocoon for socializing and work >>

SO/ is set to make a debut in Jeddah this year
29 Jan 2023 : Putting down roots in the Kingdom of Saudi Arabia for the first time, SO/ Hotel & Residences will combining design, fashion and unique culinary experiences expected to shake up the city >>

Investing in a diverse, sustainable future for tourism
28 Jan 2023 : At FITUR 2023, UNWTO served as the bridge between public and private leaders to advance plans to build a more diverse, resilient and sustainable tourism sector >>

Asia saw the only decline in RevPAR
27 Jan 2023 : The industry’s resilience has been underpinned by significant pent-up leisure travel over the summer along with the return of corporate demand, as the nature and length of this business travel has evolved >>

HIGHLIGHT ARTICLE

WhatsApp Messages May Be Gone But Never Forgotten
Monday, 30th January 2023

When your employees go 'off-grid' and use unauthorized third-party messaging applications that fall beyond typical email and texting – like the self-destructing WhatsApp messages – they put you at increasing risk of scrutiny by federal criminal prosecutors, among other dangers.

The inability to preserve such communications can cause regulatory record-retention headaches, interfere with your ability to respond to litigation discovery requests, put you at risk of violating consumer and employee privacy laws, and expose your sensitive or competitive business information >>

Global Economic Uncertainty Remains Elevated, Weighing on Growth
The shocks that have shaken the global economy in recent years have introduced a new normal for turbulence, driven in some cases by political fragmentation between countries >>

Salary & Employment Trends 2023
The 2023 ACI Report is our 11th edition and whilst the Covid-19 pandemic may still linger in the background, the industry has clearly moved into the recovery phase as the last remaining markets opened their borders, and the tourism wheel is once again spinning >>