An Introduction to Hotel Business
By Giovanni Angelini
Tuesday, 5th April 2022

Giovanni Angelini, is a senior and well respected professional within the Hospitality industry world-wide and with a wealth of experiences of over 50 years acquired in 3 Continents, Asia in particular. A former executive and the CEO of the Shangri-La Hotels and ResortsHotel business is also referred to as the hotel or lodging industry, it is part of the hospitality industry, which also includes food and drink service, event planning, theme parks, and travel and tourism.

What is Hotel Business?

A perishable business where services cannot be stored or resold.

A people's business where the objective is to provide memorable experiences.

A labor-intensive business with very high payroll and operating costs. A situation in which automation/technology becomes essential but it cannot replace the human touch.

A service business with a clear vision/mission and operating on a 24-7 basis.

A global business catering to travelers/demographics from all around the world.

A business whose basic ingredients for success include location, brand credibility, value perception, loyalty, and competent management.

A business with a clear identity/character and with attractive/innovative designs and interiors with the objective to create the first-last-lasting positive impression.

A business focused on competitive advantage, efficiency/flexibility, and product consistency.

A business that must provide comfort, security & safety, and promote sustainability.

A highly competitive business exposed to many positive and negative external factors.

A business that is vulnerable to market cycles, politics, disasters, and disruptions.

A business in a fast-changing industry that must innovate and respond to new trends/demands.

A business operating in a fragmented and competitive industry without a strong and unified voice.

A business in which everyone is copying/imitating everyone, "the good, and the bad".

A business in which it is practically impossible to please everyone, every day.

A business that must respond to third-party disruptors, new factors, and new processes.

A business that must carefully manage its financial health, its operating ratios/metrics, and liquidity.

A business where profitability is normally driven by economies of scale, i.e. the number of rooms and the size/success of the profit centers.

A capital-intensive business that has difficulties in generating short-term results/ROI.

A business with strong potential to generate good financial results/ROI in the long term.

Giovanni Angelini
A 50 year veteran of the Hotel-Hospitality-travel industry with a wealth of experience acquired in 4 Continents, Asia in particular. A long term resident of Hong Kong and Retired Chief Executive Officer of Shangri-La International.

A board member of several large corporations and member of many industry related and quality management organisations. Founder of Angelini Hospitality, providing consultancy and advisory work to developers and hotels-travel-tourism organisations.

Recipient of two Honoris Causa (Doctorate) in Business Administration and in Global Business Leadership, four Lifetime Achievement Awards, the 2006 Corporate Hotelier of the World, Maestro del Lavoro (2014) and of several other recognitions and awards.


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