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Global Newsletter of July 14, 2021
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Wednesday, 14th July 2021
 

Qatar reveals plans to open over 100 new properties, Samui takes steps in reviving the destination and hotel call centers and storytelling.

Qatar reveals plans to open over 100 new properties
Wednesday, 14th July 2021

Qatar is adding 105 new hotels and hotel apartments to its already extensive portfolio of properties, as the country gears up to host the FIFA World Cup Qatar 2022™. The new properties will broaden Qatar's appeal to a range of travellers and enhance the visitor experience >>

Samui Plus roll-out is first step in reviving the destination's tourism industry
14 Jul 2021 : Stressed hotels pin hopes on return of foreign visitors Samui hotel pipeline >>

New global data on bank customer behavior shows travel is poised to recover faster than expected
14 Jul 2021 : Points transfers from banks into frequent flyer schemes are accelerating and trending ahead of airline passenger recovery >>

Accor opens Fairmont Taghazout Bay in Morocco
14 Jul 2021 : Located in the iconic bay of Taghazout, renowned for its golden sand beaches, azure waters and extraordinary sunsets, the resort is located only 17 kilometers from Agadir >>

Latest China night-time economy consumption trends
14 Jul 2021 : Trip-com Group released its latest data on mainland China's night-time economy and night-time tourism consumption during the first half of 2021 >>

HIGHLIGHT ARTICLE

Hotel Call Centers and Storytelling
Wednesday, 14th July 2021

How independent hotel call centers are outshining many hotel brands using customer feedback.

When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the truth >>

Mythbusters: Recovery Edition – Part Two
As I mentioned in Part One of this article, there are many mixed messages floating around in the hospitality industry today about how/what hoteliers need to do/buy in order to be profitable in the 'new normal' that we’re all facing >>

We’re Traveling Again – Pack Patience and Grace
As more people step out of their homes and into restaurants, sporting events or airplanes, there will be a mix of emotions for each person – certainly excitement, but perhaps also some pent-up angst and anxiety as we navigate new situations in familiar places >>

In case you've missed it: Global eNews of July 13, 2021
Dubai: a year after reopening to international travellers, Thailand boosts MICE and what can you be certain of in an uncertain market? >>

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