As more people step out of their homes and into restaurants, sporting events or airplanes, there will be a mix of emotions for each person – certainly excitement, but perhaps also some pent-up angst and anxiety as we navigate new situations in familiar places.
From returning to the office to braving airport security lines to venturing to theme parks and cruise ships, we are all getting back out there and should expect to encounter new experiences that some of us will ease right into, while others may encounter discomfort – and that’s OK.
Understandably, we need time to reacclimatize after spending more than a year in isolation – isolation that brought to the forefront for many people a focus on mental well-being and a new understanding of patience, flexibility and empathy – traits that make us…well, human. As we navigate life outside our homes again, let’s consider how to calmly deal with the new realities of traveling again.
Plan with the experts
People are breaking out of their pandemic bubbles and booking their next trip. But with the fluctuating changes in policies and requirements, we’ve learned to lean on what technology and a human touch can bring to us during this time – more peace of mind while still connecting travelers to their destination.
Booking solutions like Amadeus Selling Platform Connect have allowed travel advisors to add their personal expertise to travel planning. Seeking a travel consultant can also help ease the anxiety of planning a trip. These guardian angels of travel have mastered the ability to use technology to provide the very latest health and hygiene information for destinations and to respond to disruptions. Human expertise, technology and the combination of both are invaluable as we all learn to acclimatize to new ways of travel.
Indulge in hospitality with heart
Even our hotel stays have adopted new technology to better serve their guests. For example, the Amadeus Service Optimization platform allows hotels to combine tech and the traditions of hospitality to keep track of a guest’s needs. Many hotels are even using technology like Amazon Alexa to process requests like towel service, or integrating customer service chat functions into apps so guests can get answers without face-to-face interaction.
Some hotels have gone a step further to reduce face-to-face contact with limited spa and gym use. For those who enjoy these perks, they may have to find alternatives or seek opportunities to reserve a spot. Before checking-in, travelers should be aware of the new times/capacity limits and where to sign up to indulge in hotel amenities.
Hotels are rising to the challenge to make stays as accommodating and safe as possible. Keep in mind, though, that the hospitality sector is dealing with labor shortages, so travelers will need to exercise patience if responses aren’t immediate.
Take off for success
Another touchpoint where travelers will need to pack patience is at the airport and on the plane. Before COVID-19, being in a crowded airport wasn’t exactly a walk in the park. The pandemic has now changed the flow with newer technology and protocols, and we’re working to make that passenger journey smoother through our own technology, such as Traveler ID which allows travelers to add their health documentation when checking in online.
Navigating through TSA, terminals, and learning new airport/airline requirements can deplete one’s energy and spike stress levels. Passengers can take advantage of technology, such as biometric boarding, digital passports and TSA PreCheck, to help minimize face-to-face contact and expedite check-in and boarding. As travel increases, especially this summer, we’ll need to be prepared to get through the airport as efficiently as possible.
Before a trip, read up on what is and isn’t allowed at the airport and on the airplane. Does the airline still require masks? If so, what’s the minimum age limit? If you’re traveling with young children, try bringing a stuffed animal and putting a mask on it to show your little ones how to wear a mask and keep it on. Everyone wants to get from A to B in one piece. So, if there’s doubt, it’s best to ask the flight attendant for clarification on any grey areas.
Most of all, we all need to remember to extend grace and compassion to ourselves and others. We’re finally seeing the light at the end of the tunnel, so let’s be ready to explore this new way of travel together.
Lori King is the Head of Strategic Programs, Travel unit, Americas - Amadeus
www.amadeus.com
