Experts confident in recovery of primary markets by Q4, 2020 World Competitiveness Ranking, rethinking travel and can technology make hotel experience safer?.

Experts confident in recovery of primary markets by Q4
Friday, 19th June 2020

80% of HSMAI members expect to see signs of hotel recovery in their primary markets by Q4 2020. The study also reveals that 76% of the members are starting to prospect new types of account business and traveler segments where they were not previously focused.

A new global customer segment of travelers is emerging. 'Generation Clean' is a new cross-generational segment of traveler who will prioritize health and hygiene when hotel shopping in this new era >>

2020 World Competitiveness Ranking revealed
19 Jun 2020 : The anticipated data on economies’ competitiveness has gone live, opening discussions on changes in the hierarchy on a national, regional and global level, showing strength of small economies >>

Rotana promises guests peace of mind and launches ‘Rotana Safe Space’ programme
19 Jun 2020 : Leading UAE hotel management company reassures guests with a contactless hospitality experience and significantly enhanced cleaning and disinfection practices certified by Ecolab >>

News from around the APAC region
19 Jun 2020 : Hotel industry and travel news from around the Asia Pacific region: Victorian government to turn Mount Buffalo into a year-round tourism destination, New Zealand lifts remaining restrictions and more >>

HIGHLIGHT ARTICLE

Can Technology Make Hotel Experience Safer?
Friday, 19th June 2020

The hospitality industry has always been dependent on technology to make its offerings more relevant to the modern world, however, in the era of the COVID-19 pandemic, technology will be integral to making hotel stay safer for travelers.

Hoteliers will have to factor it into their plans going forward so that they’re able to build trust and impart a sense of security to the travelers across the world >>

Rethinking Travel
The last few months have been a whirlwind – professionally, personally and emotionally – for everyone all over the globe, doing what we can to keep safe while caring for our loved ones has been most people’s number one priority.

The year 2020 will undoubtedly mark a ‘before and after’ in the timeline of our lives >>

Are You Setting Yourself Up to Be a Commodity?
Take care before your company moves to automate more services as a method of replacing human contact. In nearly every study this has actually shown to have a negative impact on customer experience. Do so at the risk of putting yourself at a competitive disadvantage. Avoid becoming a commodity >>

In case you've missed it: Global eNews of June 18, 2020
Europe’s hotels prepare to reopen, 50 Best launches 'Bid for Recovery', revenge travel: the one-night stand and how to leverage a job rejection >>