China's airlines and airports take automation to next level, when CEOS become the root cause of crises and what’s fuelling the rise in solo travel: Tapping into a growing market.

China's airlines and airports take automation to next level
Tuesday, 7th January 2020

Airlines and airports in China are moving to another level of passenger service: They are embracing artificial intelligence and automation to provide the hyper-personalized self-service experience their passengers are demanding.

According to the SITA 2019 China IT Insights, China’s airlines and airports are using these technologies to expand mobile services and automating the journey with self-service every step of the way >>

voco opens first property in Montenegro
7 Jan 2020 : The eleventh voco™ property and first in South Eastern Europe, is located on the fringe of popular Podgorica and re-branded under IHG’s newest upscale brand, offering a modern, stylish and unstuffy hotel experience for guests >>

Bedsonline confirms strong Australia sales growth
7 Jan 2020 : Bedsonline confirms strong growth in room night sales as a result of new brand identity and proposition launch in January 2019, up by around 40% year-on-year >>

News from around the APAC region
7 Jan 2020 : Hotel industry and travel news from around the Asia Pacific region: Adventure travel on the rise in China, Silkari acquires management rights of Oaks Lagoon in Port Douglas and more >>

HIGHLIGHT ARTICLE

What’s Fuelling the Rise in Solo Travel: Tapping Into a Growing Market
Tuesday, 7th January 2020

As humans, we have an inherent desire to connect with others and be part of a community, which is why some people harbored doubts about exploring alone. But the tide is turning – and fast.

A global Solo Travel survey this October which returned fascinating results. Of the nearly 21,000 people we surveyed around the globe, 76% indicated that they have either traveled alone already or are considering it – regardless of age, gender and nationality >>

When CEOS Become the Root Cause of Crises
One of the toughest challenges for any crisis management consultant is telling the CEO of a client organization that they are part of the problem >>

How to Properly Handle Hotel Online Review Responses
Online reviews are the life and death of any hotel. We have covered the statistics on this several times, so I won’t rehash them again here, yet the only point I will make on that point is the vast majority of consumers check reviews before ever making a purchase >>

In case you've missed it: Global eNews of January 06, 2020
Saudi Arabia tourism starts taking off, South East Asia offers a sanguine outlook, Revenue Management in the 2020s and tried-and-tested direct booking tactics >>