Accor to sale & manage back Mövenpick lease portfolio, Profit surges at European hotels, predicting the future of hotel tech is difficult and marketing for food entrepreneurs.

Accor to sale & manage back Mövenpick lease portfolio
Friday, 3rd January 2020

Accor announces it has agreed to restructure Mövenpick hotels’ lease portfolio through a sale & management back agreement with HR Group, a German private fund. This will result in a €429m reduction of Accor’s consolidated debt, predominantly related to IFRS 16 lease liabilities >>

Profit surges at Mainland Europe hotels in November
3 Jan 2020 : Hotels in Mainland Europe are generating revenue and keeping more of it. After what’s been a rather bruising year on the profit side, November marked the third consecutive month of year-over-year GOPPAR gains for hotels in the region >>

Middle East Hotels: Year-end 2019 review & outlook
3 Jan 2020 : It is amidst a turbulent economic outlook and political instability that the region continues to diversify its economic reliance on oil production and to commit large investments on tourism and non-oil related sectors >>

News from around the APAC region
3 Jan 2020 : Hotel industry and travel news from around the Asia Pacific region: China approves new foreign airline routes to China, Soneva Hotels received further investments and more >>

HIGHLIGHT ARTICLE

The Hotel Industry of 2020: Predicting the Future of Hotel Tech is Difficult
Friday, 3rd January 2020

The hotel industry of 2020 promises to be characterised by travellers who are highly sophisticated, with a native affinity to technology and higher hotel service expectations.

This is the opinion of today’s hoteliers and yet, they have a harder time envisioning the necessary technology developments needed to meet customer demand. Research finds that there may soon be a divide between the actions of travellers and the necessary reactions of hotels >>

The 5 Top Crisis-Causing Mistakes in Customer Service
The front desk person at a financial services firm I visited some time ago had a marvelous title on her nameplate, 'Director of First Impressions'.

She knew that she was in a make or break position for her firm, that initial opinions of new clients may well be influenced by how she treated them – even if they were having a bad day >>

Restaurant Management: Marketing for Food Entrepreneurs
A comprehensive marketing and advertising plan can help your new restaurant attract customers and here's what you need to know about getting started with restaurant marketing >>

In case you've missed it: Global eNews of January 02, 2020
Carbon emissions per passenger decreased more than 50%, what’s up for Phuket 2020, in a sea of hotel brands, how will yours stand out? and get better team productivity >>