Carbon emissions per passenger decreased more than 50%, what’s up for Phuket 2020, in a sea of hotel brands, how will yours stand out? and get better team productivity.

Carbon emissions per passenger decreased more than 50%
Thursday, 2nd January 2020

The IATA published information confirming that carbon emissions per passenger have declined by more than 50% since 1990.

Much of the improvement has occurred because the industry has achieved an annual fuel efficiency improvement of 2.3% over the period since 2009, some 0.8 percentage points ahead of target. This progress is a combination of investments in more efficient aircraft and operational efficiencies >>

Increase in outbound trips from Germany
2 Jan 2020 : During the first eight months of the year outbound trips from Germany increased by a further two per cent, trips to Turkey were in demand, above-average growth in city breaks and increase in rail as well as air travel >>

What’s up for Phuket 2020
1 Jan 2020 : All too often I am approached and asked what’s going to happen to Phuket in the next year or even the next ten years. It’s an absolutely nonsensical question as I have absolutely no idea what’s going to happen in the next ten minutes or ten seconds for that matter. No one does >>

The economic markers to watch in 2020
1 Jan 2020 : Investors will have a lot to keep an eye on in 2020, from a slowing global economy to geopolitical developments, but there’s one area in the US that could be more important than the rest: jobs >>

HIGHLIGHT ARTICLE

In a Sea of Hotel Brands, How Will Yours Stand Out?
Thursday, 2nd January 2020

At a time when travellers are saturated with choices, getting your hotel to stand out in a sea of competitors is a challenge.

First you have new hotel brands sprouting up like dandelions. These projects are backed by shrewd investors, driven by savvy marketing teams, and (not surprisingly) unabashed in their quest to take up oxygen >>

New Year's Reflections: Celebrate Your Accomplishments
I’m going to break away from my typical articles about customer service and experience and get personal, it’s that time of year when we make New Year’s resolutions that, while well-intentioned, we quickly fall short of and often forget in a very short time >>

Get Better Productivity from Hotel Employees
In the hospitality industry, we are always trying to figure out ways to get more out of our staff and this can be especially true this time of year when short-staffing is common and employees are not exactly thrilled to be at work >>

In case you've missed it: Global eNews of December 31, 2019
Exhibitors cast vote of confidence in Hong Kong, Airbnb responds to EU court, in-room entertainment: catering to 21st-century travelers and in 2020, mind the facts, ask key questions and channel Rihanna >>