Are hotel programs riding the traveler experience wave?, Fosun buys Thomas Cook brand, Connecting with Chinese luxury travellers and predictions for airline loyalty in 2020.

Are hotel programs riding the traveler experience wave?
Monday, 4th November 2019

More companies are paying attention to traveler satisfaction when conducting hotel RFPs. Customer reviews, amenities and hotel brand type are all factors that matter to the road warrior and can play a role in the RFP process >>

Club Med owner Fosun buys Thomas Cook brand
4 Nov 2019 : The Thomas Cook brand has been saved from obscurity after the Chinese owner of Club Med said it would buy the name for more than $14 million >>

Food waste in tourism is a bigger issue than thought
4 Nov 2019 : Food waste originating from hotels, restaurants and events is recognised and can be estimated and calculated, but as the tourism industry is becoming more and more diverse, so are the sources of its food waste >>

Oakwood to open in the Beijing 2022 winter olympics zone
3 Nov 2019 : Oakwood announced its partnership with Sinobo Thaiwoo to manage two serviced apartments within Sinobo Taizicheng Resort in the Chongli district of Zhangjiakou in Hebei Province, People’s Republic of China >>

WTTC and Aruba plan world’s first seamless journey pilot using biometric technology
2 Nov 2019 : The World Travel & Tourism Council (WTTC), and the Government of Aruba announce a new partnership to launch the world´s first pilot that links aviation and non-air destination services >>

HIGHLIGHT ARTICLE

Connecting with Chinese Luxury Travellers
Monday, 4th November 2019

Connecting with Chinese Luxury Travellers: Elevating Emotion in Digital China. The report looks at how international brands need to master not only China’s unique digital eco-system, but China’s unique cultural moments and happenings >>

Predictions for Airline Loyalty in 2020
Looking back over the past 10-years, could we have predicted the airline loyalty industry would be where it’s at today? Could we have predicted that airlines would buy-back loyalty programs they once had sold to third parties? >>

Back to Basics: Metasearch
Metasearch platforms can seamlessly provide online travel shoppers with real-time pricing and availability throughout key touchpoints in the travel planning journey >>

'Sustainability' a Key Criteria in Hiring Talent and Executives in Hospitality
Sustainability as a critical goal in hospitality today has become mainstream, whereas in the past the industry would have mainly focused on the environmental and economic impact of the initiatives, it seems that a third pillar - the social aspect - is increasingly gaining momentum as a fundamental element of the effort >>

What Just Happened in Social Media and What it Mean
A lot has happened in the last two weeks in the social media world, and there are some big changes happening that will directly impact hotels, resorts, and other businesses in the hospitality industry >>

In case you've missed it: Global eNews of November 01, 2019
Top concerns among business travelers revealed, Vienna presents visitor strategy 2025, twenty years on: from China power to 'glocal' giant and the new restaurant CIO >>