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Global Newsletter: May 13, 2019 4Hoteliers.com ~ Click title to read the article Monday, 13th May 2019
Missed flight preferred over lost luggage, what the hotel world looks like in 2020, optimising price and protecting loyalty and customer loyalty in a hyper-segmented hotel landscape.
Two-thirds of travelers pick window over aisle; 52% prefer missed flight over lost luggage Monday, 13th May 2019
Two-thirds of business travelers prefer window seats over aisle seats, that rises to 71% in Asia Pacific, and falls to 59% in the Americas, with the Europeans in the middle at 65% window over aisle.
Globally, a narrow majority of business travelers would prefer to miss their flight rather than be separated from their luggage – with travelers from the Americas showing the strongest preference at 54%, European travelers at 52%, and travelers from Asia Pacific split down the middle.
When it comes to ground transportation, 54% of travelers still prefer traditional taxis over ridesharing services like Lyft or Uber >> Hotel Indigo® debuts in Venice 12 May 2019 : From palaces to piazzas, gondolas to gelato and canals to carnevale – there is no destination quite so magical as Venice. The interior design brings to life the building’s original features with oriental influences inspired by Venice’s traditions and history, with touches of modern elements contrasting with the classic Venetian style >> News from around the APAC region 13 May 2019 : Hotel industry and travel news from around the Asia Pacific region: Tourism Authority of Thailand and Thailands Ministry of Commerce collaborate to drive tourism, Camp Croc Hunter tourism project in Australia's Sunshine Coast and more >> Dusit opens Dusit Suites Hotel Ratchadamri, Bangkok 11 May 2019 : Company's first all-suite hotel offers an elegant, peaceful retreat in the city's commercial heart - with services inspired by Dusit Thani Bangkok >> HIGHLIGHT ARTICLE
What the Hotel World Looks Like in 2020 Monday, 13th May 2019
Change has never been easy for some, but we have reached the tipping point in hospitality where the old school methods (hard work, talking to customers, caring about each employee) are not enough.
They are critical, because without the 'hands on' touches, we do not have hospitality. However, without deep knowledge of technology and industry trends, we become dinosaurs, especially if English is our only language.
The next generation traveler wants to hang-out together in the lobby as a party of one, wants and expects technology and is more frequently an international traveler with an occasional need for additional languages >> Optimising Price, Protecting Loyalty How do you optimise revenue while pricing sensitively when you are the only hotel on an island, have no competition and a loyal customer base? Add to the mix that your resort is run as a co-operative, owned and managed by its staff, and you have a very unique revenue role to fulfill >> Hyatt is Upping the Ante on Wellness Business is good in the wellness industry: A 2018 report by the Global Wellness Institute says that more than half (AUD $6 trillion) of all global health expenditures are in wellness these days, and that the industry as a whole comprises more than 5% of global spending >> Customer Loyalty in a Hyper-Segmented Hotel Landscape Travelers today have access to considerably more information than they did during the early days of loyalty programs and are more reliant on reviews and user-generated content (UGC) than on brand names alone when making hotel choices >> Global Update: Who's Where and Doing What - May 2019 Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm >>
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