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Global Newsletter: November 26
4Hoteliers.com ~ Click title to read the article
Monday, 26th November 2018
 

TODAY: Travel program - traveler behavior are disconnected, hotels versus OTAs: No need to go to the mattresses and take advantage of the new Trivago filters to boost your direct sales.

Travel program goals, policy and traveler behavior are disconnected
Monday, 26th November 2018

Nearly 70 percent of travel buyers say that enforcing policy compliance is among the most challenging aspects of their job and while travelers may book out-of-policy for preferred properties or amenities, there is also a large gap in traveler knowledge of company policy >>

NH Hotel Group is the first urban hotel chain in Europe to offer Online check-in and more
24 Nov 2018 : NH Hotel Group is launching FASTPASS, combining three innovative services: Online Check-in, Choose Your Room and Online Check-out- that put give complete control over their stay in customers hands >>

City Possible: Global network for urban co-development
26 Nov 2018 : Mastercard launched a unique global network for urban co-development and as part of its City Possible program, Mastercard is connecting cities with academia and businesses to identify common challenges that can be best addressed through collaboration >>

Mövenpick Hotels & Resorts makes its Maldives debut
24 Nov 2018 : Mӧvenpick Hotels & Resorts, an upscale brand within the AccorHotels Group, has raised its first flag in the Maldives, opening the doors to Mӧvenpick Resort Kuredhivaru Maldives on a private island in the Noonu Atoll >>

HVS Market Pulse: Washington, DC
25 Nov 2018 : Washington, DC holds a worldwide reputation as a city rich in history and political power and as the nation’s hub of political affairs, it is the center of governmental action and policy in the US >>

HIGHLIGHT ARTICLE

Hotels vs. OTAs: No Need to Go to the Mattresses
Monday, 26th November 2018

It is not uncommon that I speak to a fellow industry colleague on the hotel operations front that – sooner or later – we come across the topic of OTAs and distribution of flat, albeit seasonal contract rates.

'Genius Program', 'wholesalers' and 'amoma.com' are just some of the names that are dropped, usually in tandem with 'we must fight them' or 'it is a battle'.

But I ask myself: Since when has 'going to the mattresses' been a positive solution for everyone involved? One wins, the other loses. Then what? Why is coexistence not an option? >>

Use the New Trivago Filters to Boost Your Direct Sales
When applying these filters, the user sees a reduced number of booking options, yet receives better quality in terms of results. And this is where the opportunity comes up for you >>

From Furniture to Food: How is Retail Faring in the Digital Age?
As the rise of online shopping reshapes the vast retail landscape, some product categories are faring better than others in the rapidly evolving digital age. Despite the rise of digital, physical stores remain crucial, and striking a balance between online and offline offerings is a key challenge for retailers >>

Did I Make a Bad Hire?
The hiring process can take considerable time and money, which makes making a bad hire all the worse, but rest assured, though, you are not alone. Harvard Business Review estimates less than 20 percent of all hires are actually considered 'fully successful,' which leaves a lot of room for problems for managers in the hospitality industry >>

How To Be A Kick-Ass #GirlBoss (or #BoyBoss)
I’m not sure why so many businesses — large and small — fall into the same patterns and processes and then wonder why they don’t work: Meetings, customer service scripts, invoicing processes etc and all of these things can be dull as lead but they don’t have to be >>

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