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Global Newsletter: September 24
4Hoteliers.com ~ Click title to read the article
Monday, 24th September 2018
 

TODAY: Alibaba AI Labs launches hospitality robot, Forget Loyalty Programs: Customer Service Matters Most to Travelers and Mobile First: How to Master Google's Changes.

Alibaba AI Labs launches hospitality robot
Monday, 24th September 2018

The robotics industry is revolutionizing the world and hotels have until now depended entirely on human labor.

But the labs' service robot — from delivering meals to taking laundry to guests — demonstrates what guests can expect at hotels in the future. Guests talk to the robot via voice command, touch and hand gesture, and its responses are driven by AliGenie, the software that powers Alibaba A.I. Labs’ smart speaker, Tmall Genie >>

Raffles to provide a glimpse into the glamour and history
24 Sep 2018 : From the opening of its Singapore flagship in 1887 to the latest chapter being the recent unveiling of Raffles Europejski Warsaw, the story weaves through history to reveal how Raffles created its extraordinary legacy of bygone elegance and exceptional hospitality across the globe >>

Minor launches Souq Al Wakra Hotel Qatar by Tivoli
23 Sep 2018 : Nestled amongst the newly established Souq on the shores of the Arabian Gulf, Souq Al Wakra Hotel Qatar by Tivoli has just launched in Al Wakra, the up-and-coming seaside district just a 20-minute drive south of Doha >>

China's Hainan aims to attract tourists from Nordic countries and Russia
22 Sep 2018 : Hainan province in southern China is hoping to attract tourists from Nordic countries and Russia, a delegation from Hainan has said, which is organized by the Publicity Department of CPC Hainan Provincial Committee >>

HIGHLIGHT ARTICLE

Forget Loyalty Programs: Customer Service Matters Most to Travelers
Saturday, 22nd September 2018

While many guests are avid users of your hotel’s rewards program, they’re likely avid users of your competitors’ rewards programs, too. It’s almost a guarantee, after all, that almost all of your competitors will have their own similar programs in place.

A recent study conducted to find what matters most to high value travelers and see which factors will affect where they choose to stay. Loyalty programs were a factor, but not a major one, ranking fourth on the list of considerations that high value travelers focused on >>

Mobile First: How to Master Google's Changes
With nearly 60% of online traffic being on mobile, it’s no wonder that Google is prioritising mobile-optimised websites on its search pages and unless Google finds your website mobile-friendly, other sites will be given preference.

Have you ever ventured onto the second page of Google search results? We haven’t either. Follow these guidelines and make sure your website passes Google’s ‘mobile-friendly’ test >>

Why Apartment Blocks are Adding Coffee Bars to the Mix
For many people living in Europe’s cities, coffee isn’t just about a quick caffeine fix on their daily commute, it’s also about relaxing and socializing in cafes whether it’s Monday lunchtime or Friday night >>

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