TODAY: Takeaways South East Asia Investor’s Summit, the 2018 International Toilet Tourism award winners and Your Brand is Defined by the Sum of All Your Customer Interactions.

Takeaways South East Asia Investor’s Summit
Thursday, 14th June 2018

This year’s South East Asia Hotel Investors’ Summit (SEAHIS) took place in Bangkok in May and the event tackled some of the key issues facing the hospitality sector including the role of Online Travel Agencies (OTAs), hotel management agreement negotiations, and fear of oversupply in certain markets, as well as the 2018 regional outlook. Our key takeaways from the 2018 SEAHIS are below >>

Sichuan tourism promotion campaign enters Morocco
14 Jun 2018 : 2018 marks the 60th anniversary of the establishment of official diplomatic relations between China and Morocco. In recent years, the cordial and collaborative relations between the two nations have continued to make progress, and the cooperation and exchanges in the economic, trade and cultural sectors have also been continuously strengthened >>

The 2018 International Toilet Tourism award winners
14 Jun 2018 : Six toilets popular with tourists around the world have officially been crowned and are ascending their thrones for 2018: Winners include a James Bond themed loo on a mountain top, a toilet that makes you feel you’re in a forest, and an airport where guide dogs can poop indoors in comfort >>

Israel's hoteliers look forward to another bumper year
14 Jun 2018 : According to our new report, launched in London yesterday in conjunction with the Israel Ministry of Tourism, the country had a year-on-year increase of nearly 25%, received more than 3.6 million visitors in 2017, boosting hotel occupancy across the country from 67% to 73%.

HIGHLIGHT ARTICLE

Your Brand is Defined by the Sum of All Your Customer Interactions
Thursday, 14th June 2018

What does a good customer experience look like at your company? What does good customer service look like? Ask everyone on your team and listen to the answers; will they be the same, or different? It will be interesting to see if your team recognizes the difference between experience and service.

Many people don’t understand the difference between customer experience and customer service, but does it really matter. That said, experience, when it comes to business, is the entire experience >>

The State of Shopper Loyalty
Retailers have long held the belief that the 'Customer is King' and have strived to build a loyal customer base, but what exactly is loyalty? Is loyalty even important and what actions can retailers take to improve the loyalty of their customers? >>

Eat, Sleep and Experience Mzansi Style
Since the end of Apartheid, townships have grown into respectable suburbs and a very large population of Cape Town live in them and many travel to and from work in the city centre every single day, spending hours in traffic just to make a living. But there are more and more entrepreneurs in these townships who saw a gap in the Tourism and Hospitality sector and are busy transforming these so-called 'informal' spaces >>