TODAY: Strong outbound tourism demand, Dubai 'Virtual Hotel' start-up to drive major growth plan and How Important is Website Translation in the Asia-Pacific Region?.

Strong outbound tourism demand
Thursday, 26th April 2018

Virtually all source markets reported higher tourism spending in 2017, reflecting continued strong demand for international tourism across all world regions.

Both emerging and advanced economies fuelled growth, led by the United States which spent US$ 12 billion more on travel abroad. China spent US$ 8 billion more, consolidating its leadership as the biggest spender in the world >>

Inventing Clean Meat
26 Apr 2018 : Meat consumption in the United States and elsewhere is at an all-time high, imagine satisfying that growing demand for meat without killing any animals? Worldwide, traditional animal farming accounts for about 18 percent of greenhouse emissions, uses 47,000 square miles of land annually, and exhausts 70 percent of the world's water >>

Dubai 'Virtual Hotel' start-up to drive major growth plan
26 Apr 2018 : MaisonPrive secures private investment with plan to be the leading alternative accommodation provider in the UAE, targeting more luxury apartments and villas as city's visitor numbers soar and 'hassle-free' way for owners to generate new revenues from vacant homes >>

The CEO merry-go-round continues
26 Apr 2018 : Recent trends in CEO compensation: Being a CEO in the restaurant industry is tough work; and short lived for many, nearly 20% of the CEOs in our annual study of pay-for-performance resigned, retired or were pushed out: it would stand to reason that deficient performance would precipitate a CEO’s ouster, but was that really the case? >>

HIGHLIGHT ARTICLE

How Important is Website Translation in the Asia-Pacific Region?
Thursday, 26th April 2018

The latest update to the Accor-Ctrip partnership is structured around 'four strategic pillars': highlighting Accor hotels more prominently on the Ctrip website, building a flagship online storefront for the brand, the development of joint loyalty programs and 'co-operation on IT'.

This got us thinking about translation in the other direction. Is there a similar motivation among hoteliers in Asia to provide European-language versions of their sites? Or is the strength of intra-regional travel still so strong that it makes sense to prioritize translation for other Asian countries? >>

What Does Perfect Service Recovery Look Like?

There are many great customer service stories that can serve as a template for how to handle a problem, I always fall back on my five-step service recovery process to handle all complaints and problems.

If you fix a problem or complaint and use these five steps in the background, you will typically not just fix the problem, but restore the customers confidence in you, sometimes to a level even higher than if the problem had never happened >>