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Global Newsletter: July 21. ~ Click title to read the article
Friday, 21st July 2017

TODAY: Marriott’s revised cancellation policy upsets the travel industry.

Marriott’s revised cancellation policy, travel industry deeply disappointed.

Business Travel Coalition conducted a 24-hour travel industry poll ending at the close of business on July 11, 2017 regarding Marriott’s new cancellation policy, which requires a one room-night penalty for cancellations within 48 hours of check in.

Some 59% of poll respondents indicated that business travelers will likely book away from Marriott properties, especially after they get burned by cancellation fees a couple of times as many travelers do not read the fine print on travel documents.

Bleisure travel revisited.

According to Concur’s 2016 State of Business Travel Report, the average business trip is three nights including flights and at least some of the travel expenses are generally covered by the organization. The agency Travel Associates believes that 20 to 30 percent of their booked trips would be classified as bleisure travel.

Outlook for tourism in Israel strong.

Israel’s hotel sector saw a relatively stable performance during 2016 with significant potential for future growth due to a rise in incoming tourism and expansion in the sharing economy. Despite the volatile geo-political situation in Israel and its neighbouring states, hotel occupancy in 2016 averaged 67%, with average rates and RevPAR remaining steady at US$202 and US$136.

IHG announces the opening of its third IHG hotel in Hawaii

InterContinental Hotels Group announced the opening of the 44-story, 596-room Holiday Inn Express® Waikiki hotel—the largest Holiday Inn Express property in the Americas region and third IHG hotel in Hawaii.

Featured Articles....

Learnings from and for Africa’s Game-Lodge Industry.
Travel and tourism in Africa is quite often synonymous with wildlife safaris.

As tourism in sub-Saharan Africa grows there is an increasing demand for wildlife safari experiences ranging from day trips to multi-week adventures; from self-catering lodges and moving camps to luxury tents with plunge pools.

Crafting the Perfect Guest Experience, from Website to Hotel - Part 2 of 2.
Crafting the perfect guest experience: Nowadays, it’s no longer enough to simply provide a hotel guest with a room to sleep in, savvy hoteliers are realising that by creating remarkable experiences on property, guests are more likely to return and become loyal customers as well as write positive online reviews about your brand.

Do You Trust Your Customers? Do Your Customers Trust You?
Customers want to be trusted. After all, would you want to do business with a company that feels like they don’t trust you? Are we guilty of having a process or rules that send the message to the customer, “We don’t trust you.”?

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CEO Talk: Daniel del Olmo, DineEquity.

How Can Thinking Small Propel You to Greatness?

How Do Guests Engage with Your Website.

Investors Give Tips to Startups: Think Big But Keep it Real as Well.

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Women's presence growing in hotel boardrooms.

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