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Global Newsletter: July 14.
4Hoteliers.com ~ Click title to read the article
Friday, 14th July 2017
 

TODAY: Chinese travellers 'spend more but shop less'.

New report underlines key changes in Chinese outbound market.

Chinese travellers 'spend more but shop less' – new report underlines key changes in outbound market: shopping spend as a percentage of overall travel expenditure by Chinese overseas visitors fell in 2016.

Average trip spend rose +3.5% last year, the company said, but expenditure on shopping declined from 41% to 33% of trip expenditure in the same period.

TripAdvisor and Deliveroo combine restaurant delivery.

TripAdvisor and Deliveroo announced the integration of Deliveroo’s restaurant network into the TripAdvisor desktop website, mobile web and mobile app experiences across 12 countries throughout Europe, the Middle East and the Asia Pacific regions.

The workplace of tomorrow thrives.

A Public Announcement from Chris Nassetta, President and CEO, Hilton: Hilton has decided to take a different approach. We know that our Team Members are our greatest asset, and so we invest in them. In just two years, we have launched new Team Member benefits like industry-leading parental leave and adoption assistance, boosted our Team Member travel perks, and doubled-down on our continuing education and career development programs.

Leonardo Hotels expands its portfolio to a new destination: Granada, Andalusia.

With the purchase of the Vincci Granada and its reopening as Leonardo Hotel Granada, the hotel group now has its first location in the popular Spanish tourist region of Andalusia.


Featured Articles....

Loyalty Programs Must Move Beyond Discounts.
Loyalty programs have become a more valuable tool for every type of hotel as the Book Direct movement has increased momentum.

They are seen, especially by major chains, as the natural progression to gain a longer term value from the guests. After working so hard to persuade guests to book directly for the first booking, hotels wants to encourage the guest as much as possible to come back directly again and again.

Strategies for Assessing Exaggeration and Deception by Job Candidates.
Summary: Job candidates predictably distort the way they present their competencies and credentials out of concern for making a favorable impression and wanting to be liked by hiring professionals.

These distortions, called social desirability biases, can be unconscious behaviors or they can reflect deliberate deceit. Behavioral clues to assess lying are too generalized to be effectively applied by most people.

Sometimes Customers Don’t Know the Right Questions to Ask.
I totally understand the fee for a dog. Not all dogs are “hotel trained,” which could lead to an accident on the carpet, which takes more time and costs more money to clean. Yet, some hotels will recognize this effort and cost as a small price to pay for a positive reputation among pet lovers.



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