Why Small Companies Are Better at Customer Service. By Tony Tjan ~ Harvard Business Publishing Monday, 28th September 2009

Many of my posts have focused on big company lessons for smaller, high-growth, entrepreneurial companies.

But two recent experiences reminded me that sometimes big businesses need to look more carefully at what the little guy is doing.

I believe that a small business is likely to deliver better customer service than a large company because of its innate common sense and understanding of the power of empathy. 

Follow the link below to read the entire article:

http://blogs.harvardbusiness.org/tjan/2009/09/why-small-companies-are-better.html?cm_mmc=npv-_-DAILY_ALERT-_-AWEBER-_-DATE

Anthony (Tony) Tjan is CEO, Managing Partner and Founder of Cue Ball, a venture and early growth equity firm investing in the information media and consumer sectors. As an entrepreneur, investor, and senior advisor, Mr. Tjan has become a recognized idea generator and business builder.

Most recently, he was Senior Partner with The Parthenon Group, a leading strategy consulting firm where he continues to serve as Vice Chairman. He was also a long-standing special advisor to Richard Harrington, the former CEO of Thomson Reuters Corporation (NYSE: TRI), the world’s largest information services company. Harrington recently joined Cue Ball as Chairman and General Partner.